OMG! Are you serious? I’m so sorry you had to deal with that, but I’m glad that you were like “that’s okay, I’ll wait and get a Tandem in the meantime.”
Medtronic’s selling approach is all type 1s that are not using a closed-loop system are screwed? There are a lot of us, me included, that are on MDI or are on other systems like the Tandem and Omnipod. I intentionally went back to MDI because my 670g experience was awful. The closed-loop technology is great. The tests show as much. I’m sure we all understand that.
However, their support is awful, as you’ve experienced. This is a new technology that we all have to learn and they need to have the staffing to stay on top of things. I just can’t with this company. I think they’ve got a too big to fail mentality at this point, and, unfortunately, they do have such a huge market share that I think they’re right to be that overconfident.
Good luck with your new pump! Congrats. I do think you’ve made the right choice. Medtronic seems to forget that stress can also negatively affect our glucose readings. I’d rather stick with a reliable CGM and shots than have the stress of dealing with them being so uncaring and incompetent.