All pumps are great(they give insulin, that is!). It just depends on which ones have the features you prefer. I started with the Omnipod in November, but I had too many issues with it. It is very dry where I live, and I got static alarms quite often (even with wrapping the PDM in dryer sheets and spraying my clothes with static guard). After a series of alarms(8-9 alarms) in a matter of two weeks I was quite frustrated(they happened while driving, during the night, walking in and out of work and so on...just at terrible times). I don't blame the pump; I just don't think it worked well for me personally. I lost trust with it. They have a great idea, but I do not think it is perfect yet. The costumer service was wonderful; I definitely give them two thumbs up with that. They were always very helpful.
I started the MM522 last month, and so far, I absolutely love it. It was a tough decision between the new Ping vs the MM, however, it came down to ease of use. For me personally, the Ping had way too much scrolling(and no back button!), and I also did not like that you had to 'dial up' the recommended insulin amount. With both the Omnipod and the MM it automatically puts it in and all you have to do is press 'OK' or 'ACT'. I know it sounds like such a small thing, but I know that after doing it multiple times a day, every day, I would lose patience with the extra steps needed. I also heard the screen on the Ping is great inside, but very hard to read outside. I am outside quite often, so that was another deciding factor. The food database sounds great, but I know I would very rarely use it(again, too much scrolling and button pushing for me!).
So far, MM’s costumer service has been great. They rushed the process through insurance, and overnighted my pump the day insurance approved(I was hoping to switch from the Omnipod to the MM without going back on shots…they worked it out beautifully before I ran out of pods). When I had issues figuring out Carelink(which is a fantastic reporting system, I love it to see trends), they were on the phone for quite awhile walking me through each step. The pump seems very, very reliable so far too. It does what its intended purpose is quite well, and I am very happy with my choice.
If you can, I would call and have the reps come to your home and show you the pumps. It really helps to feel and ‘push buttons’ on each pump. I also definitely recommend calling and checking out their support lines, even in the middle of the night. The support is as important as the pump, IMO.
Good luck with your choice. You really cannot go wrong.