Per Anthony's suggestion, I was hoping we could phone Dexcom en masse to complain about the mute override on the latest update. Twice in the last 2 days I've been in a no phone zone when my alarm started...not once, but 3 times before it caught up to my already discerned low that I had corrected PRIOR to the alarm sounding in the first place. Never-mind that I acknowledged the alarm.
Wondering if the following would make it easier for people to call and complain about the mute override:
1. Pasting the number to Dexcom support here: 1.877.339.2664 (Press 2 for technical support).
2. Perhaps we could come up with a script that would make those of us who are conflict avoidant feel a little more empowered.
Something like, "Hello. I was calling to check to see when we might expect the mute override on the latest update to be reversed. This is a real problem and has already caused issues for me (at work, at church, at school, while reading to my kids, fill in the blank etc. etc.). It has become so burdensome that I will need to turn my phone off for periods of time when I would ordinarily silence my phone or put it on vibrate while monitoring Dexcom by sight, which in my view defeats the purpose of the wonderful product we have in Dexcom."
Ideas for other script lines?
Also seem to remember a previous poster mentioning that writing Apple might gain some traction too. Is that right? If so, where should we direct our complaint?