I tried to post on their Facebook page, but was unable to do so. I am so aggravated. I sent an email complaint via their "help support page’.
Initially when I signed up, strips were sent out the next business day after the order was placed.
Last month “Andrea” responded when no strips were sent and wrote saying that "They were having carrier problems, but if I needed some strips they would “try” to send some. They never did. Fed Ex, UPS and USPS don’t have problems, so I don’t believe that either.
Her new reply to my recent complaint: They now have 5-10 business days before they will ship the strips after an order is placed. I have never run across any business that does that, other than “infomercial products” and even those businesses ship faster than that.
If I had known this would happen I never would have bought the meter and subscribed. Thankfully, I did not pay for a year in advance.
Warning to anyone considering subscribing: DON’T.