Call your insurance company and ask if there is another 3rd party supplier you can deal with. If you can't, then call the CCS guy every day to "check on progress" until you get your pump. I'm a non-confrontational person but I've had to fight some battles over diabetes care.
I deal with 3 different 3rd party suppliers - one for my OmniPod pods (Diabetes Management Supply), one for my Dexcom sensors (PumpsIt), and now one for test strips and supplies (Liberty). Pet peeve...why can't I get it all from one supplier when they all carry all of these items. I have found through my experience that all 3rd party suppliers are not equal.
PumpsIt has been great. Dexcom had me approved within a couple of days and had the PumpsIt rep call me. I had my supplies within the same week.
DMS has been inconsistent at best. They had worked with my doc before on OmniPod approvals so that went well. When I got my OmniPod, I also got a supply of Freestyle test strips to use with the OmniPod PDM through DMS. When I was ready to re-order test strips I called DMS and they quoted me an out of pocket copay cost for the test strips that was double my copay at Walgreens. The DMS rep argued with me and was adamant that the price was the price.
So I called my insurance company to see why the test strip copay prices were different and they told me that if I went through Liberty then I would have no out of pocket cost for test strips, lancets, alcohol swabs. Of course, then I called DMS back to tell them to cancel my order since I was getting my test strips free.
All of a sudden, DMS changed their tune. The lady told me "we are a small company and in reviewing your record, I see that we can probably get you your test strips at no cost". What the heck?! All that and now they are free? I politely declined her offer because I don't trust them any more.