Jason, I’m sorry, but I’m not a fiction writer, and I don’t even like fiction, I deal in facts. I’m an Advocate for my wife. I’m reporting what as @Laddie stated above of what was told to us by a Dexcom Rep. If you don’t know by now, I personally don’t care much for Dexcom Corp, and their complete bungling of distributing their G5 device to seniors since March of this year. Starting from outsourcing the G5 to finally taking on the distribution task theirselves in August. However, there is one person that posts on this forum on how much they just love Dexcom, and owns their stock. I myself wouldn’t invest a dime in this company because of their poor customer relations with this senior, and ALL the hoops they’ve made us jump through. FYI: Here is an email we received just the other day from Dexcom after I questioned the Supervisor for Sales in the Ohio Valley about re-ordering supplies for the G5 CGM:
“No, your wife will only have to deal with getting Chart notes every 6 months, and a new CMN every year. It looks like we do have her 7/24/17 office visit notes on file which should be good until November.”
Can you please tell me why the Decom Customer Service Order Rep told my wife she couldn’t order any supplies until she called Medicare? So we called Medicare, and they informed us WE should not be calling them. The provider/Dexcom is the one that should be in contact with them regarding supply issues! I don’t make this this stuff up as fiction.
Also you stated: “Why rule out insulin pumps, which have the same warranty period as the receiver, and are classified as DME?” Well, I beg your pardon sir, NOT ALL insulin pumps are classified as DME. We have been fighting CMS for the past 3 years over the Omnipod Pods that are NOT classified as DME, but rather tubing for tube type pumps is a reimbursable expense by CMS! You can ask the VP of Marketing @ Insulet on how I feel about this matter as we have had quite a few discussions on this topic, and are still waiting for CMS approval.
As I have stated previously, I also understand that there is a learning curve that’s going on here between Dexcom, and CMS, but Dexcom has been so lax in this arena it isn’t funny when someone’s life depends on these devices. As @Laddie also so well stated, and I completely agree with, and happily quote her; “I refuse to get in a situation where my health and sanity is in jeopardy because Medicare and DME suppliers don’t understand that my life depends on this stuff, and my supplies are not a luxury.” Dexcom has a lot to learn in the Customer Relations Department, and should be at the top of their most prominent objectives! JMHO!