I spent over an hour on the phone last nite with a very nice man at Abbott who helped me but very S LO W L Y. Each time I asked a question he had to ask a supervisor who did not have all the answers either. I asked if after I exhausted all of the free 400 strips they were FedEx'ng me the "good" strips would be available for purchase. No one could truly answer that but I was told they are shipping the "newly remanufactured strips" directly to Omnipod users 1st before pharmacies "until are supplies are more sufficient". But I was then asked how long 400 might last me/how often I test. (Tip: give them your highest estimate here) So then arrangements were made to ship me another 300 strips in a 2nd, later shipment "from the second new batch" but then requested my doctors name, pharmacy name, & insurance info. I was NOT asked for a method of payment (like a credit card #) for any copayment. This apparently is only requested if you "need" more than 400 strips before they're publicly available at the undisclosed (unknown??) time frame.
When I asked how long the "issue" with the strips may have existed to determine if my past settings etc were possibly erroneous, I got a HUGE
scripted run around (by the supervisor's supervisor!?) but the 1st supervisor, before quickly transferring me, mentioned "since November's 1st recall" then quickly coughed & corrected herself by saying she really wasn't the person who could say.
Frustrated seems such a mild word for what I am feeling.