When mine does that I call them immediately. They want the numbers on the pod for some reason, maybe to see if that "group" of pods had a problem. They always remind you over the phone that pods costs $50.00 each. Like I'm feeling sorry for them. NOT.
They are very good about sending you replacement pods but when you remind them of the cost of insulin you just wasted in that bad pod, they readily inform you they are not the manufacturer of the insulin therefore they are not going to compensate you in any way for the lost insulin.
There are ways to retrieve the insulin from bad pods on another topic here so I won't go into that, but there is a way you can salvage most of the insulin in the pod.