I think that Edgepark, as well as other distributors, have people going in to the reviews on Google, Yelp, etc and entering in 5 star reviews to boost their scores.
These companies can get away with absolutely terrible service because they have brokered deals with the insurance companies to restrict your choices. They know people generally don’t have a choice in who they do business with, and they know that you can’t afford the things you need without insurance (not to mention the fact that you have to have a prescription for insulin pump supplies, which makes absolutely no sense) and the insurance company doesn’t care if they provide good service or not because it doesn’t affect them. If anything, it works out better for the insurance companies because then they don’t have to pay out as much.
I mean, the fact that Edgepark charges my insurance company sometimes 2-3x more than ordering directly from the manufacturers, yet they insist I go through them or other similar companies, should be evidence enough right there that the whole system is corrupt.