Okay, I'm brand new to pumping, and I think that may be part of the issue, but in my first box of 10 resevoirs, I had two that were faulty.
I could fill them from the vial, no problem, but then, when I attached them to the new infusion set, the plunger wouldn't go down, and (for the first one) when I attached it to the pump I got a "no delivery" error. I didn't try for the second one. To make sure it was the pump and not the set, I attached the tubing I'd just taken off, and it had the same plunger issue.
So, I have a few questions.
First: is it just me? I mean, I know that I'm brand new to pumping, have just changed my set for the seventh time, haven't even gone through my first box of resevoirs, so it could just be my inexperience.
Second: is this a common problem? Is it unusual to have issues 2/9 reservoirs (I haven't opened the last one or I'd say 1/5)? Because if this is a common problem, it's going to get old, fast.
Third: What do I do with the faulty reservoirs? Call customer support? Call the sales rep?
I'm using a Medtronic 523, with medtronic resevoirs (and quick-sets, but they haven't had a problem, yet).