This just in:
Accu-Chek Customer Care is officially on Twitter @accuchek_us. The purpose of this is to enable customers to post questions directly and easily to the Care Team, and receive speedy responses. The official roll-out will begin on Twitter next week, but the Care Team has chosen to make the news available to the TuDiabetes community before-hand.
If you give it a try, let us know how their new system is working!