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Does anyone have any experience with getting bills from Animas? I got a pump 3 months ago...and still no bill. My insurance carrier EOB shows what they paid and what I'll still owe so I kept expecting a bill but now it's been long enough I'm wondering if 1) they've lost my bill, or 2) I'll get a letter from a collections agency after having never been billed. I want to know but am almost afraid to call and stir the pot. Is this typical? I've seen several other posts referring to billing being a downfall of Animas (I personaly think their Ping is a great pump and their clinician educator has been far beyond anything I could have expected--she's wonderful).

I've also already re-ordered supplies and am waiting to see how this goes through.

Just curious what good/bad stories others have.

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They are super slow, but that can be used to your advantage. Don't be afraid to call, as you will be doing business with these people a long time.

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Look your account up on the internet instead of calling them to see if their is a balance owed. Then you will know if something shows or not.

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I keep checking online and it has never shown a balance which I find odd but thanks for the advice though!

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It took them about 4 months to get me my first bill for the pump. For supplies it was not much different. Although my insurance requires me to get my supplies from a third party. Anyway - set asside the funds so you are ready when the bill does come in....

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Good to know. I just couldn't believe it could take them this long when the insurance paid in the first month--glad to know this is not abnormal; thanks for the reply!

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They are usually great about billing me with Fed BCBS. I would call, credit card in hand. Get those frequent flyer miles!
Jay

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