OK, this is huge and I want everyone to help fight this now.
I was approved by my insurance for the usual five boxes of sets and cartridges.
I called the supplier to find out why that had gone down to exactly three for 90 days. She said I was approved for five boxes.
The lady conferenced me in to an Animas rep.
His name is Chris.
He told me Animas has been audited by the governement and sets can no longer be issued in large quantities.
You can no longer, according to him, order too many boxes of sets or cartridges.
Apparently five is too many. My order, and I have not ordered for six months, was changed to three.
You can get a special deal from your doctor if you need it, but otherwise no they are limiting orders.
He stated Animas will be shut down if they do not comply.
I stated three boxes per month is not sufficient to cover supplies if you need spares.
The Carecentrix representative told me and get this:
The reason you have a trainer come out and give you pump training is so you wont have any bad sets.
Animas said "If you have a bad set, we want it sent back for examination."
I said what about your cat eating the tubing? What about hitting muscle and destroying sets? What about air bubbles and tossing sets for that? There are many instances when people need more sets. The Animas agent Chris admitted that was true, the Carecentrix rep said no that isnt true. She kept referring to that is why you get trained, so you dont ruin sets. I asked her if she had ever lived with sets and been limited in the number. She said yes. I doubt it.
I was treated rudely by her not Anims necessarily , I was told I wasnt listening and treated like I did not know what I was talking about.
You can see a discussion I had yesterday, where this has happened to at least one other member of this group.
I was told by the supplier I needed to talk to her patient advocate because of my not listening and my behavior. Finally they let me talk and I told them a whole country full of diabetic pumpers who use Animas, will not be happy with this. If this is the new rule, I hope all of you will get out and make phone calls.
Btw, my local reps reaction was oh, thanks for telling me what you are dealing with. That is it. Mind you yesterday an insurance person from Animas wrote me an Email and told me my doctor had made the change in amounts, not Animas.
I am literally shaking. I cant believe it, and even more so I cannot believe Carecentrix would treat me like I dont know what I am doing.
To even suggest that training from the pump company prevents bad sets, is beyond me. Truly beyond me. I will most likely never qualfiy for financial assistance now, because these people are so rude to me. And I dont trust Animas anymore, because no one was straight with me from there either.