In my attempts to reply to a person's remark about the Animas Ping insulin pump, I have been using it for more than 2.5 years. I hate it!. Due to malfunctions, it has been replace seven times in the past 2.5 years. Presently, my endocrinologist is helping me to ge out of the four year contract. I have many horror stories about this pump. You wouldn't mind, but I have used and insulin pump since 1996 and been on three other brands. I cannot wait to get rid of this embarrasing, occlusive-ridden, gargoyle in my cyborg-life.
I'm sorry you've had such a horrific experience. Replaced seven times in the past 2.5 years! Yikes! It just shows we all have different experiences. I have had my Ping for going on two years and have had no problems at all. I hope you get out of your contract and get something that works better for you.
I agree with you 110%!!!! I had two MiniMeds and my favorite, the Deltec Cozmo (I am sooo angry that they pulled out of the USA!) and now three horrible years on the Ping.
Next month I am moving to either the MiniMed Paradigm Revel, or the Accu-Check Spirit. Neither have the features that I loved with the Cozmo, but they have to be better than the Ping.
We all have our favorites and things we do and don't like about certain pumps, but I just wanted to give a bit of perspective: I personally got my Ping totally covered on insurance and am incredibly grateful to have it. How many Diabetics around the world have access to or can afford pumps - a resource many of us now take for granted? Actually, how many diabetics are limited to outdated types of insulin, or need to budget their use so they don't run out. How many Diabetics around the world die because they can't afford insulin? Perspective.
I paid for the first two out of my pocket. They were MiniMeds and were good, but I did enough research to know that the Deltec Cozmo would be the right pump for me. I did get that one paid for by insurance and it was near perfect.
As happy as I am about being able to have a pump, that does not let the manufacturer off the hook for designing pumps that A.) Are reliable and B.) Have functionality that is important for keeping the user healthy.
Animas has dropped the ball on both of the above. I have had more problems with this one Ping than the three pumps before it combined. I wouldn't recommend a non-pumper becoming a pumper if the Ping was their only option available. I feel that it is dangerous and have reported it to the FDA two times for the same problem that A.K. experienced. And I am not making this up - it just started the occlusion problem once again only 30 minutes ago. So though I will replace it the second week of January, it looks like Animas will be sending me a third pump in three years tomorrow.
Did A.K. actually specify what her problems were? I respect the fact that you both have had problems and feel very negative about the Ping. But general statements that the Ping is "dangerous" and is not reliable or doesn't have functionality to keep the user healthy are just not representative of all Ping users...by any means.
I agree with Zoe. I am well into my second year with my Ping and my control has been wonderful. I haven't been easy on this pump, although I try. It has performed very well. the only failures I have experienced are a couple of reservoirs lost their prime, and it was discovered that I was not preparing them correctly for filling; my fault, not the pump's.
The Animas Ping is not a dangerous commodity. I understand if you are having problems with the pump that you are entitled to your opinion of it. For me, this pump came highly recommended by a trusted D friend and a D relative. It has been a very good choice for me and I will continue to recommend it to others.
I am sure that if you take your concerns to Animas that they will deal fairly with you. It is not fair to bad-mouth this product, or any D product, in this forum, just because you are not satisfied.
I respectfully disagree that providing negative feedback is "bad mouthing" nor not "fair." Not satisfied describes my feelings about lack of critical features and Animas' lack of interest in considering them. You'll see no posts from me here about that; I'll change manufacturers and let Animas try to make it on their own.
However, the repeated failures of these pumps is dangerous, and my reports to the FDA under the MedWatch program is the responsible thing to do. Not reporting significant adverse events would be irresponsible given this is a life sustaining medical device and not a household appliance. Remember, we're not talking about my dislike of not having the effective notifications that my Cozmo did, we're discussing total failure of a non-abused medical device.
Zoe, A.K. mentioned "occlusive-ridden" as one of her problems which has plagued both of my Pings. When I called in on the first pump, the CSR put me through a scripted "did you do this, how about that? etc." as though it were my first pump instead of my third pump over eleven years. I played along, I understand the need to treat everyone exactly the same during troubleshooting, but it's a little off-putting. I have to call them yet today, and expect the same situation. Luckily I have my old pump as a fall back.
I don't think anyone was suggesting you not express your experience or your dissatisfaction with the Ping, Kevin. That is what TuD is all about: everyone's different experiences. Then the reader can pick and choose and make their own decisions. What I was objecting to was sweeping generalizations about the "dangerous Ping which lacks critical features" and "repeated failures of these pumps" instead of speaking from your own experience. Many of us use and rely on the Ping and are very happy with it (as well as with Animas customer service). And "occlusion ridden" is not exactly a specific issue. To be honest, if someone has had their pump replaced 7 times in 2.5 years I would suspect user error and be highly admiring of Animas to continue to replace it!
While I too have a tendency to make sweeping generalizations, especially when I'm upset by something, I appreciate when people call me on them and remind me that my experience is not everyone's and sometimes it's even in the minority. For example when I had repeated set failures and inquired if this was common, I got an overwhelming response that it was not. I re-read the directions, asked for specifics, changed my technique and boom greatly reduced problems. That's part of what TuD is good for imho.
I didn't take your comment as such. The occlusion problem with Ping is common enough, and given both my experience and A.K.'s many year experience with several pump brands, makes me believe that her experience is due to pump problems, as is mine. I didn't go into why I believe these pumps have it, as it's a guess on my part. But please understand that these pumps are having real non-user related occlusion problems. I am at my endocrinologist right now, but will post a picture when I return home, I just took it with my phone.
I also didn't get into the customer svc issues: I own a Customer Experience consulting firm and have rated Animas dead last out of the three pump companies I have dealt with, and Animas isn't even close. When I started with them, I found that the CSR I had started the procurement process with had quit, and there was no formal turnover procedure. My many calls to her were left in a VM box with no review, and the box was left with default privileges that left the security wide open. HIPAA anyone? I reported all to Animas mgmt, but it didn't get better from there. Will leave it at that. I responded to A.K.'s post regarding the lack of reliability, and apparently jinxed myself given this latest failure.....photo to come in a little bit.
Are you using the same sets that you used with the Cozmo? And if you are, do you have any idea about why you're having problems now when you didn't before?
Maurie (Whose beloved Cozmo is off warranty and about to be replaced)
They are different infusion sets due due to my insurance company wanting to get the infusion sets from the pump mfgr. But when my Ping went into permanent occlusion mode, my Cozmo worked fine with the same infusion set the Ping choked on. I have an idea why the Ping does this, but it's just a guess and I will sound sour on Animas, when I truthfully do not know the reason. Hint: lawyer shy, overly cautious?
BTW, am looking into buying another Cozmo out of pocket in a country where we are retiring to in a few years. Friend there is an endocrinologist, and he's looking into it for me.