This morning, I had to change my batteries. This is the second time in the 5 weeks I've had my OmniPod. Both times, it erased all information in the memory. I called Customer Service and because it has happened twice, they are sending me a new PDM overnight. They are also sending me a new pod because I just put this one on last night.
So far, I'm loving my OmniPod and their customer service.
3 days ago I had to go to hospital to get chirgurie. The hospital uses a standard infusenpump to give me insulin. So i had to stop using the Omnipod.
How can you stop de PDM? Their is not on/off button!
I asked Ypsomed the distributer for Europe and they said " just take the batteries out" I asked about the the memory and they said that no information would be erased. The other option was to leave it on and accept some warnings from te PDM asking for a new Pod. I left the batteries in and used it myself to test my BG. All went well and afther 2 days I started using the Pod again.
When changing batteries I never lost any info. So I think that if you loose info, the PDM is broken.
Hi Benny I would agree that you do have a bad pdm.I have only had one bad experience with batter change and that was because I changed right after a bolus. Pulled the batterys while the pdm was still working,not a good idea.Had a pdm failure code don"t rember exactly what it said but Insulet directed me to do a reset which cleared all memory.Basically starting from scratch.As a result I always turn off the pdm manually before changing.Batterys should last weeks. I would agree with you the system is great and their service is great too.