I don't even have my Minimed pump yet, and already I'm unhappy with their customer service.

They were supposed to send the pump and CGM to my doc's office. They sent the CGM under the wrong name.

They sent both the pump and CGM without the suite number (because they didn't have it, and apparently it was too hard to call and ask).  So far, it hasn't arrived.  I called the rep I had been working with and left a message early this morning. It's 2pm and I haven't heard back.


Tags: MiniMed, customer, service

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Sending 1 months supply of sensors is normal. If you are paying cash just call in and they will send more ASAP. If you are paying via insurance you may want to wait until the first round of charges are approved to make things easier.

Also, keep in mind that many people use the MM sensor for 6+ days so a box of 10 would last at least 60 days.

The MM pump and CGM have been amazing for me. Not perfect but 1000000% better than MDI.
Yes, the CGM is a real plus (though the manual is pretty incomplete; for instance it doesn't tell you that when you that when you reconnect to an existing CGM, you should actually use the ''connect to new sensor" command).

There are a few annoyances I have with the pump. The main one being that, as far as I can figure, once the pump runs out you MUST refill before you can even suspend the pump or else take out the battery to end the annoying beeps. I haven't called tech support about that yet, but if anyone has another solution, please let me know.
Why did you have it shipped to the Dr. office? Mine was shipped directly to me. Yes I had to be sign for it due to the value. But I was able to track it on UPS's tracking system.

I had no problems. In April I received my pump and 2 days after receiving it the Revel came out and they exchanged it within a couple of days.

I had an error message come up. One time only. I called, they walked me thru it. No problem.

The only issue is being on hold for an extended period of time.

No big problems here.
When I first spoke with the rep, she said my doctor preferred to have items shipped to his office. I assumed if she knew that, she would also have the proper address.

Fortunately, when i finally got it delivered to my house, UPS showed up a few minutes before I left for work.

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