Customer Service
I don't even have my Minimed pump yet, and already I'm unhappy with their customer service.
They were supposed to send the pump and CGM to my doc's office. They sent the CGM under the wrong name.
They sent both the pump and CGM without the suite number (because they didn't have it, and apparently it was too hard to call and ask). So far, it hasn't arrived. I called the rep I had been working with and left a message early this morning. It's 2pm and I haven't heard back.
They were supposed to send the pump and CGM to my doc's office. They sent the CGM under the wrong name.
They sent both the pump and CGM without the suite number (because they didn't have it, and apparently it was too hard to call and ask). So far, it hasn't arrived. I called the rep I had been working with and left a message early this morning. It's 2pm and I haven't heard back.
Replies to This Discussion
-
Permalink Reply by dep on -
Sending 1 months supply of sensors is normal. If you are paying cash just call in and they will send more ASAP. If you are paying via insurance you may want to wait until the first round of charges are approved to make things easier.
Also, keep in mind that many people use the MM sensor for 6+ days so a box of 10 would last at least 60 days.
The MM pump and CGM have been amazing for me. Not perfect but 1000000% better than MDI.
-
Permalink Reply by CarbloverTX on -
Yes, the CGM is a real plus (though the manual is pretty incomplete; for instance it doesn't tell you that when you that when you reconnect to an existing CGM, you should actually use the ''connect to new sensor" command).
There are a few annoyances I have with the pump. The main one being that, as far as I can figure, once the pump runs out you MUST refill before you can even suspend the pump or else take out the battery to end the annoying beeps. I haven't called tech support about that yet, but if anyone has another solution, please let me know.
-
Permalink Reply by DARGIRL on
-
Why did you have it shipped to the Dr. office? Mine was shipped directly to me. Yes I had to be sign for it due to the value. But I was able to track it on UPS's tracking system.
I had no problems. In April I received my pump and 2 days after receiving it the Revel came out and they exchanged it within a couple of days.
I had an error message come up. One time only. I called, they walked me thru it. No problem.
The only issue is being on hold for an extended period of time.
No big problems here.
-
Permalink Reply by CarbloverTX on
-
When I first spoke with the rep, she said my doctor preferred to have items shipped to his office. I assumed if she knew that, she would also have the proper address.
Fortunately, when i finally got it delivered to my house, UPS showed up a few minutes before I left for work.
- ‹ Previous
- 1
- 2
- Next ›
Advertisement
REsources
Groups
From the Diabetes Hands Foundation blog...
Together, We Can Get Diabetes Co-Stars to 10,000 Views!
Above is a photo of Diabetes Hands Foundation’s own Manny Hernandez with the stars of the Diabetes Co-Stars Video, “Strength in Numbers.” In case you haven’t heard the news yet, there is a new video making it’s way through the …Continue Reading
Congratulations Diabetes Advocates Scholarship Recipients!
The Diabetes Hands Foundation and Diabetes Advocates Program is proud to announce and congratulate the members of DA who were granted scholarships to attend diabetes conferences in 2013! Thanks to a generous grant from Novo Nordisk, in 2013 we were …Continue Reading
TuDiabetes Team
DHF STAFF
 Manny Hernandez(Co-Founder, Editor, has LADA)
|
DHF VOLUNTEERS
Lead Administrator
 Bradford (has type 1) |
Administrators
 Lorraine (mother of type 1) |
 Marie B (has type 1) |
|
|
|
|
|
|
LIKE us on Facebook
Spread the word
This site complies with the HONcode standard for trustworthy health information: verify here.
© 2013 A community of people touched by diabetes, run by the Diabetes Hands Foundation.
