Replies to This Discussion

Permalink Reply by Don on June 1, 2011 at 6:41pm

My lows often go 5 minutes longer than necessary because I don't feel the first vibe. I want the option for a beep with that first vibe.

Permalink Reply by Kelly WPA on June 2, 2011 at 5:30pm

There is a little glitch with the Dexcom alarms. Like you already figured out, it vibrates first and then beeps 5 minutes later. I have my low alarm set at 70. I did not acknowledge my alarm one day when it dropped below 70 – I had it on my desk & saw the screen flash when it vibrated. I dropped below 55 before the 5 minutes were up so instead of getting a beep 5 minutes later, it vibrated again. Before that 5 minutes was up, I went to 56 – that triggered yet another series of new alarms because I was now just low so I had another vibrate. I could have gone on like that forever if I was asleep and not getting the beeps.

Permalink Reply by Alissa on June 2, 2011 at 6:34pm

YES! I think that must be also what is happening to us. It seems when my daughters bg is dropping even with just one arrow down she goes from 100 to 55 on the Dex in just a couple minutes, so maybe it's skipping the beep and just resetting to the "new" alarm and starting over with the vibration. So....is there any work around for this during the night? Any ideas? I can't rely on being awake and just hearing her Dex vibrate through the baby monitor all night. I check her at 2am regardless but she has a natural drop between 3:30am-5:30am so now what?

Permalink Reply by Kelly WPA on June 2, 2011 at 6:37pm

I don't know of any workarounds - that is a Dexcom software problem. I hope they fix that because it is dangerous. It is my understanding that people using the first generation Dex complained about the alarms - I think they went too far in the other direction.

Permalink Reply by Jay on June 3, 2011 at 8:26am

Call Dexcom Tech support. Ask for help and also ask to meet with the area clinical specialist for individualized help.

Call, NOW!

Permalink Reply by MegaMinxX on June 5, 2011 at 5:10pm

I discovered the same.. the beep only happens if you don't acknowledge the vibrate.

One thing that helps me at bedtime is that I have a tupperware container with small metal plates in the bottom (coins work well too). I put the Dex in it, next to my pillow. When it vibrates, I'm more likely to be awakened it by it. I keep my glucose tabs & sweet tarts in the same tupperware container. I also set my low at 80, just to give me more time to hear it. So sometimes that means I get alerts at 80 with a flat arrow, and don't really need to correct. But I'd rather have it that way.

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