I have had a horrible experience with the dexcom seven and I feel the company could care less. I never really felt the system worked. I had sensor failing problems and constant calibration problems from the very first session. My calls to customer service were brushed off and the onus was always put back on me - send us your data; calibrate more often; don't sleep on your stomach. I used the system only a few times because it was so much of a hassle and the benefits were next to none as the system was horribly inaccurate. Jump ahead six months and I find myself preggo (only lasted a few weeks :( ). So I get back on the system with as much aggravation as ever. At the Dr.'s office I complain about the dexcom and he is surprised that I have so many complaints. We try to download the info and it doesn't work. Oh, and I should mention that this is all out of pocket for me - $400 receiver, $60 sensors and $.67 test strips. He urges me to call and try to get a new one. I play by all the rules and do all of the suggestions and still no resolutions. My Dr. lends me one from his office and it actually works! I was amazed - I really just thought dexcom had bribed to FDA to get approval. I give my system one last shot and it is a total and utter mess. I get tough with dexcom and they brush me off with a "sorry you are out of warranty." I am so frustrated!!! How do they expect to make money? I would have happily shelled out $3000+ per year for a functioning system. I don't really understand how not replacing my nonfunctioning receiver can make any business sense.
I would love to hear if anyone has had any luck with getting something done at dexcom. One of the reasons I am out of warranty is because they gave me the run around for months and my warranty expired during this time. If anyone has any suggestions I am all ears.