I just spent several hours talking with Insulet, Abbott, and Aetna about this issue.  After several weeks of being aware of the issue, not one of these companies is taking responsibility for solving the it.

Insulet said they are filing for FDA approval to use the new strips.  They gave no estimate of whether this would be expected to take weeks, months, or years.  Of course from their point of view, it's not their fault Abbott changed the strips.  Maybe not, but they chose to embed a FreeStyle meter and should keep up with product changes. I have tried several times to at least get them to post a message on their support website.

Abbott said they are not responsible for Insulet getting approval or for the pharmacy shipping the "wrong" strips.  The new strips are approved for use in the Abbott meters that they sell.  What kind of partner are they?  However, in new information to me at least, they explicitly said the company is NOT discontinuing the "old" strips.  They suggested I talk with the pharmacy (Aetna Mail Order) and tell them to carry the old strips.

Aetna said they only carry one strip (the new version), don't know anything about the problem, won't reimburse for the "new" strips they already sent out, and won't take the strips back ("against the law").  One person suggested I just go to different pharmacies and buy them on my own.  Real helpful.  They said to file a grievance.  

A big, confusing, circle.  We are all left with no solution.

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Replies to This Discussion

(See my comment below...they seem to be working just fine in our PDM.)
Our pharmacy covered the new strips at the same copay as always.

Do you have the FreeStyle promise card? It give a HUGE discount on the copay, up to $50 per month leaving you with a $15 copay.
Check out thr "Promise Program" for the test strips. You can find it on line. this program save me 50$ monthly!
The Promis Program by Abbott for Test strips saves you a lot of money. Call 866-246-2683 and they can help! Good luck! BTW, it saves me $450 monthly!
We have the OmniPod and our pharmacy filled the prescription with the new test strips at the same copay we have always been paying. I have begun using the new strips and they are working in the meter.

Our new strips are the ones that say "Freestyle" and not "FreeStyle Lite." (As they always have been.)

Is the issue that your insurance won't cover the new strips? Or that you were told they don't work in the OmniPod? Because they were covered by ours and do seem to work.

I LOVE the new test strips. We were able to back down our lancing device from the 2 setting to 1, they take a tiny amount of blood, and the results seem quick.

If the OmniPod PDM has a Freestyle meter in it and the strips work in all the existing FreeStyle meters, I am not sure what the issue is here.
The new strips are not approved for use with the OmniPod. Insulet does not recommend them. They are waiting for FDA approval and have told people to use the old strips. They may work fine but there is always a risk that there is something quirky about how the PDM processes the information I suppose.
I work for a hospital and our in-house hospital retail pharmacy fills my scripts. Three months ago, they called me to ask if the Freestyle strips were being discontinued because all they could find from their distributors were Freestyle Lite strips. They finally found the regular ones for me but this month, my order had the new butterfly strips. I conducted my own personal test on the PDM and a Freestyle meter and the butterfly strips were only lower by 5 points. Amy Tenderich posted about this topic in July on diabetesmine.com where she reported that Abbott reps told her that the butterfly strips would be compatible with all Freestyle meters. As another poster pointed out, there's just a regular Freestyle meter inside the PDM. From my own pharmacy's response, I would guess that most pharmacies are going to stock the new butterfly strips even though Abbott says the old ones aren't being discontinued. I think they're going to be difficult to find. Personally, I liked the new strip as it was much easier to use with a much smaller blood sample. Since my test samples were only off by 5 points, maybe the new strip is more accurate, as Abbott claims.
Valerie,
The only problem is Insulet can't/won't endorse the new strips yet. That means if you do have any problems, they are out of the loop becasue they said not to use the strips. It seems logical that the FreeStyle Flash inside the PDM works the same as other FreeStyle Flash meters but we don't know if there are any quirks to the way the PDM processes the BG number. I would hope for an emergency ruling from the FDA but I think it will take pressure from all of us.
i just went through a container of the new kinds.... i barely noticed the change until i saw the little blood sucking window(couldn't find the word). So... i don't know i guess do what i'm doing? hmmm
I just did a test with the old strip and the new strip from the same blood sample. The old test strip read 77 and the new strip read 75.
Well, Steve, I dont know about you but at 75 I need something to eat...so go EAT!!!!
I just ran into the local omnipod rep at the joslin diabetes center in connecticut. I asked him about the test strip issue. He said they are in fact in fda approval. He said to set the meter at 16 for all the freestyle lite strips and leave it there. They are okay to use.

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