Hey,

I'm sorry to bother you in case this topic has ever been discussed, it's just that I couldn't find anything about it.
I was an exchange student in the US last year and, while in the country, I was able to purchase an insulin pump from Medtronic with the help from my health insurance.
I came back to Brazil in June and installed the pump and my life definetely changed for the better. However, one of the buttons got stuck and the pump stopped working 2 months ago. I have been trying to get it replaced, but US Medtronic tells me they can't ship it abroad, while Brazil medtronic tells me they can't replace it because the model in Brazil is differente from the US model, so US should do it, but they keep telling me to wait for their call back (which never happens) since they apparently do not know what to do. As a result, I had absurd phone bills calling US and no hope for a resolution, even though I got warranty and everything.

Has anyone got any experience similar and maybe could help me out? I've been pretty helpless and hopeless. Thank you SO much.

Janaina

Views: 75

Reply to This

Replies to This Discussion

Can't they ship it through one of your friends or teachers from your school in the U.S.? I would ask among your contacts there and see if someone could help you. Good luck!

Ugh............nope nothing..I'm afraid I can't tell u anything to help u out..........

Can you get a doctor in Brazil to prescribe one foer you? Will insurance cover a new one? If so, I would just do that.

RSS

Advertisement



REsources

From the Diabetes Hands Foundation blog...

An eye opening experience at @CWDiabetes!

Last month, I had one of the most amazing experiences I have had with technology since I have been living with diabetes. It happened at the Focus On Technology conference organized by Children With Diabetes in Los Angeles (the first Read on! →

World Diabetes Day at REALM Charter School

REALM Charter is a middle school full of amazing young people eager to learn about World Diabetes Day. Team DHF spent the day with over 300 students and taught them about the Big Blue Test and what they can do Read on! →

Diabetes Hands Foundation Team

DHF TEAM

Manny Hernandez
(Co-Founder, Editor, has LADA)

Emily Coles
(Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Development Manager, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)

DHF VOLUNTEERS


Lead Administrator

Brian (bsc) (has type 2)


Administrators

Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)

 

LIKE us on Facebook

Spread the word

Loading…

This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2014   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service