Medtronic Quickset Recall

Replies to This Discussion

Permalink Reply by Mark Hagen on July 8, 2009 at 10:38am

Well, add another issue to my Medtronic list 2 months with them and 4 issues. New sets come one box every 3 weeks. Medtronic website has the info you need to order replacements. Interesting I got notification here on TU first before an email, letter, phone call. Also interesting I was on the phone yesterday with Medtronic and nobody mentioned this. Oh well, life goes on!

▶ Reply to This

Permalink Reply by Marcus on July 8, 2009 at 10:49am

I hadn't heard from them, either... My endo's pump specialist (very cool woman) forwarded the email to all of her patients.

I'll be curious when I go home to see if I have the bad lots. I've actually thought they weren't fitting quite as tight as usual, but hadn't noticed any performance problems (well, uh, certainly not like the serious injury or death that they warn about :) ).

When my warranty's up, I'm switching to Animas. I've been w/ Medtronic for 7 years now, but it's time we saw other people.

▶ Reply to This

Permalink Reply by Mark Hagen on July 8, 2009 at 11:12am

My entire stock is "Lot 8". By sounds of it everything shipped in the last 6 months is bad. My batch shipped on the 16th or so of June and they started shipping good ones on the 19th. I have experienced 1 set that was bad, always alarming or low dosing, I switched it out.

Good to hear your pump specialist is on top of things.

I have tried Animas it was my first pump. Back when they were a small company and the pump was made of the stuff they make Gluk (sp?)( the plastic gun) out of. Never had to worry about that case breaking. But now they don't make a 300unit res anymore so here I am.

▶ Reply to This

Permalink Reply by Stacey :0)~ on July 8, 2009 at 11:14am

Wow! Thank you so much for posting this!!! I just checked and I had 2 unopened boxes of supplies along with the current quicksets I'm using and they are all Lot 8's! I actually had a couple I had to change recently but thought it was something I must have done. I actually changed a set 2 nights ago after starting a new set and it didn't work correctly! My blood sugar sky rocketed until I realized it was because I needed to change to a new set. In the 2 yrs I've used MM I've had really no issues with much of anything working properly so this is a first for me with MM. But I feel the same way as Mark in wondering why I had to hear it here first! I am going to give them a call now. Thanks again for the info!

▶ Reply to This

Permalink Reply by Kristin on July 8, 2009 at 11:21am

I like the "seeing other people" analogy. Your pump really is a commitment ;)

I have lot "2" Quicksets... so I'm in the clear.

▶ Reply to This

Permalink Reply by Stacey :0)~ on July 8, 2009 at 12:01pm

I just went to their site and filled out their form if you have the lot 8's. I had 12 full unopened boxes and 13 separate sets that need to be replaced! :( *Sigh* Luckily I have one box (10 sets) that has a lot 2 that I can use until the replacements arrive. Its kind of annoying to have to go through the trouble having to send the old ones back to them though. I guess I understand why but it's still a pain anyway! Oh well. I'm glad they at least decided to do a voluntary recall instead of having to deal with some of the sets not working properly.

▶ Reply to This

Permalink Reply by Mark Hagen on July 8, 2009 at 2:11pm

Better to fill their trash can than ours. They are even paying postage to get their trash back.

▶ Reply to This

Permalink Reply by Stacey :0)~ on July 8, 2009 at 2:37pm

LOL. ;) Very true!!

▶ Reply to This

Permalink Reply by Denise on July 8, 2009 at 10:29pm

I have 8 (well 7now) and 4 singles to send back--got my first batch of new ones via courirer toady..they were nice when I called..so forme--still good with MM --not that I would have a choice for 2 years--but at least no issues they haven't dealt with..

yes I am knocking on wood :-)

▶ Reply to This

Permalink Reply by Denise on July 8, 2009 at 11:52am

:-( but does explain some things..order in for replacements

▶ Reply to This

Permalink Reply by Pavlos on July 8, 2009 at 6:15pm

First of all thank you for the warning. I find it odd, to say the least, that I would learn about it here first rather than from Medtronics.

All of my boxes are, and have been, LOT 8. Here is my question though: When I went to their site to fill out the info and get them exchanged my browser (and subsequently my internet security software) warned me that it (that section of the website) is not using a valid security certificate and it is a "fake" server that is pretending to be an authentic Medtronics one. This isn't your typical warning where it says "encrypted page contains unauthenticated items" it is telling me that without a doubt it is a fake server and that a legitimate public website would never have such a situation. Does anyone know what is going on? I know I'm not going to give them credit card info and such, but I still don't feel safe giving any info at all.

▶ Reply to This

Permalink Reply by Stacey :0)~ on July 8, 2009 at 6:48pm

That exact same thing happened to me when I went to the link earlier from here. I just closed the page and went to MM's site and filled it out on there and it worked fine then. I also called MM today to update some information with them and asked about this too. Just go to their site. They are sending everyone that got the lot 8's one box by the end of this week. They will send you all the information/directions regarding shipping the others back in that box as well as a prepaid shipping label. The rep told me because it is such a huge recall they cannot replace them all at once but will send the replacements every 3 weeks until your lot 8's are all replaced. You don't give them any CC information on it or have to pay for anything.You just have to fill out how many unopened boxes and/or sets you have with lot 8's on them,name,address,phone and that's about it. You can also call MM directly if you prefer and they have an option for people who have lot 8's that need them replaced! Hope that helps!

▶ Reply to This

• ‹ Previous
• 1
• 2
• 3
• 4
• Next ›
• Page