Gah, I feel as though it's something different every time.
I placed an order for 2 boxes of infusion sets and a box of 10 CGM sensors about 6 weeks ago now.
The infusion sets arrived in two weeks, and I presumed the sensors would arrive shortly afterwards as I often have to wait a really long time for things to arrive.
The previous order, for example, took over 6 weeks for infusion sets.
I'm now at 6 weeks, so I decide to check on the status online only to find that they claim both items were delivered together on that same UPS tracking number.
Urgh. Is it just me being unlucky or are they really this awful?
The previous order I mentioned took me contacting my rep to get him to shove it along. I don't really understand how something they need to do, day in and day out is so variable?
I'm waiting for their help number to come online so I can call, but thought I'd make myself feel better on here with a mini rant first. :)
I've been slightly on the fence with Medtronic, and...Well, we'll see how they cope with this one. It's looking like it may be an our word against yours kind of situation, and it won't take very much now to have me jump ship.
Yes, in fairness they're always incredibly nice and are...I'm hesitant to use the word 'generous' given the cost of their supplies, but I will anyway. They're generous in over-nighting things that are under warranty or mistakes that need correcting.
If I'm honest, many of the issues I feel grumpy with them over are true to the entire medical industry and not just Medtronic. The way they release what is nothing more than a firmware update and call it the next pump revision to be bought or upgraded to is disappointing to me.
They just make so many mistakes with my orders :(
I guess I'll update this for the record when the unwanted box of supplies arrives and I have a chance to talk to them.
Are you able to go through a distributor? I've been using Liberty and have not had any significant issues in over a year. The only issue I did have with some insulin getting delivered turned out to be a UPS (not Liberty) issue. So I now get my insulin from my local CVS just to be safe.
I'm not entirely sure what that means?
Do you mean order through my health insurance?
Little update, kind of. I had an endo appointment on Wednesday and, frankly because of my lousy testing data, I mentioned I'd been caught really short, on the verge of expecting my glucose sensors any day that turned into 6 weeks, so I asked if he'd heard anything on problems from Minimed lately.
He said he hadn't and to ask his receptionist as she deals with the ordering and prescriptions, etc.
She said that she hadn't but immediately placed a call through to our local sales rep.
She explained fairly well that I'd had issues 4 months ago ordering a simple supply of infusion sets, and then again on my very next order, but I've yet to hear anything back from him.
The unwanted box of sensors is in my fridge. I think I may wait to see if they charge me for it. I go through them so slowly that when I ordered 2 boxes at once before, they were expired by the time I got to the end of them.
Will update if I hear back from him.
He didn't call me back.