I called at 6am (PDT) this morning hoping to get info about my order. I had to wait for 20 min on hold! This is at 6am, the moment they open for the day!! Really? 20min hold time even though I could have been the first to call? And a very sleepy sounding woman answered, seeming annoyed like I woke her up from her sleep.
And she tells me it takes 14 business days for the order to get processed so she looked up my order and said it's not even begun the process yet because it's been only 5 business days!
Muck Fedtronic and to hell with them.