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I called at 6am (PDT) this morning hoping to get info about my order. I had to wait for 20 min on hold! This is at 6am, the moment they open for the day!! Really? 20min hold time even though I could have been the first to call? And a very sleepy sounding woman answered, seeming annoyed like I woke her up from her sleep.

And she tells me it takes 14 business days for the order to get processed so she looked up my order and said it's not even begun the process yet because it's been only 5 business days!

Muck Fedtronic and to hell with them.

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John, sorry you are having such problems. Because I what I read here, I decided to just get my supplies elsewhere. I am not sure if this is feasible for you, but it might just save your sanity. I ordered from an online pharmacy and had them shipped in three days. It took a day to get me set up in the system, so next time it will only be two days (with option to ship overnight at no additional charge). Is this something that you can do?
Thanks for the info, Mike. I'm new to pumping and I don't know what my insurance says about ordering from someone other than Medtronic. I'll look into it. Can you tell me which online pharmacy you order from?
I get my Medtronic pump supplies through Liberty Medical Supply. Very satisfied. They handled the recent recall for their customers, as well. My insurance is through BC/BS and they have not questioned this.
Thanks, Gerry. I'll look into it and see if my insurance covers it...
I just sent you a PM on the topic. I go through focus pharmacy. No co-pays with them.
John, I had a similar experience recently with the phone service. My supplies were stolen after the UPS guy left it on our porch - my husband saw the perp run up to our porch, steal the package, and just in a truck to fun off. The UPS truck stalker waved when he left... so that made it all better. *sarcasm* Anyway, I called Medtronic the next morning early and had to wait 10 minutes. The first time the woman who answered (after the long wait) said she needed to transfer me to "returns". Instead of transferring me, she hung up on me. There was NO WAY I was calling back to wait on the phone for an eternity. Instead I found an old email from a sales representative who had contacted me (by email) when I was buying the pump. I sent her an email explaining what happened and to PLEASE HAVE SOMEONE CONTACT ME. Within an hour someone from "Returns" called me and I got my order expedited.
They really do need to work on their phone service. A 20 minute wait for ANY reason is unacceptable.
JUMP in a truck to RUN off - not just in a truck to fun off! That sounds kinky. ;-) Sorry for the type-o
I need to be more careful about letting the delivery guys leave stuff on my doorstep! That's a worrying trend that thieves follow delivery trucks and make off with packages like that...how are we supposed to stop that?

How do you plan to deal with deliveries left on your porch? I'd be perfectly willing to go and pick up my packages at the local UPS/FedEx location to avoid such things. Maybe I should call them up and discuss if we can do this.
I had them change the delivery address to my work address. We won't let the delivery trucks leave stuff on our porch anymore. They will either come here to my office or we'll make sure to check the box that states a signature is required. If you aren't home they leave a message on your door saying when they'll be back by or where you can pick up your package.

And we did call the police, but they said to report it to the postal service. They weren't much help, but I guess there wasn't much they could do.
You know, I have thought of doing something like that also (going to the FED-EX office). I have thought about somebody stealing my stuff, but now I am REALLY thinking about it. My wife is normally home, but a child car seat was stolen from our porch while we were home also. So, I dunno. Can we just call Fed-Ex and have them hold for pickup whenever they deliver? If you call John, let me know. I would call, but don't have the time to be put on hold (i have had horrible experiences with Fed-EX)
Wow Patra. That is unbelievable that somebody would be "ballsy" enough to steal a package off of your porch that was just delivered. And then waving as they drove off? Some people! I am glad that it was resolved and you got your supplies. Long hold times are never fun. I am starting to think that email is a better form of communication because you have a history and can get a read receipt. More of an instant satisfaction sort of thing.
Ya I commented about how well it was handled the first time I called medtronic cs I take it all back I order online always placed order on 13th had to call yesturday 30min. hold time got no reason why my order was still in limbo at first they tried to say my insurance had change so not true so after being put on hold again for anther 15min. finally was told I would have 1 box in 2 adys well see how that works out.




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