Replies to This Discussion

Permalink Reply by MarysMom on October 20, 2011 at 9:27am

Congradulations! I hope it works well for you. Don't get discouraged if something goes wrong. This is what we are all here for. To encourage one another.
Even though our daughter isn't on Omnipod anymore, please feel free to ask me any questions. We have 3 years experience with them.
We have dealt with issues from time to time. Especially Pod failures.
I will say that if you have a problem with a pod, call insulet right away and be prepared to go into your diary list.
They may ask you what your glucose readings were etc. They will send you out a new pod if one fails, no matter how many times they fail. That is one good thing I liked about Omnipod.

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Permalink Reply by RissaMae83 on October 20, 2011 at 9:34am

Well, I had gotten a phone call yesterday, from Insulet letting me know about the status of my Omnipod, and that's when I questioned her about the shortage of Freestyle Strips.. she told me that I can contact Abbott, and proceeded to give me the phone number (after placing me on hold a couple of times, since she wasn't expecting that I'd find out about this). She did tell me that I should be able to use "the other Freestyle strips" but it has not been approved by the FDA and cannot officially reccommend using the Freestyle Lite Strips (seriously?!)...

I have yet to hear from the Omnipod Territory Manager to respond to my email... = /

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Permalink Reply by Kate on October 20, 2011 at 9:39am

Hi RissaMae - you may want to check out this blog post about the different test Abbot test strips: http://www.ardensday.com/main/2011/1/26/my-freestyle-test-strip-tes.... Good luck!

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Permalink Reply by RissaMae83 on October 21, 2011 at 4:12am

Thanks Kate!! That blog really helped me.. I think the only reason why I'm reacting this way is because I was not told about the test strip changes (if you can call it that) prior to my choosing Omnipod. So I suppose I am questioning their integrity....

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Permalink Reply by Kate on October 21, 2011 at 6:29am

Well, keep in mind that Abbot and Insulet are 2 separate companies. The test strip issue is really an Abbott issue. Insulet used their technology and then Abbott made all kinds of changes. It's like getting mad at your Xbox because Netflix isn't streaming correctly because of an issue at Netflix. :)

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Permalink Reply by MarysMom on October 20, 2011 at 10:27am

RissMae83,
I have to say, that was one thing I did not like about Omnipod. My doctor says the same thing: They have poor customer service sometimes.
All in all, I am sure you will be happy with Omnipod. The no tubing is a plus.
I hope the best for you.

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Permalink Reply by RissaMae83 on October 21, 2011 at 4:14am

Thanks MarysMom -- I actually went to my Diabetes Learning Center and asked the nurse if they knew about the test strip shortages for the PDM and they were ALL unaware... now it really makes me wonder...

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Permalink Reply by barbraann on November 2, 2011 at 3:47pm

Don't take this as saying you should use them, but I've been using the freestyle and now freestyle lights in the Omnipod for months and months, well actually since getting the Omni about a year ago, with absolutely no problems (that I know of) I tried them in both in the separate glucose monitor along with the PDM at the same time to verify and I never saw a problem.

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