My son started using the Animas One Touch Ping on July 29th. Today is August 16th and the pump said "Low Battery". It has only been 2 1/2 weeks with the original Lithium Battery. Is this the "norm"? Also, when you get this alert, how long do you have before it actually dies?
Your input would be great appreciated!!!
You know, i've also remembered something.. Sometimes it is possible to get batteries that's been on the shelf for a long time (before purchase). Maybe check the expiration date of the battery? IF the battery's expiration is within a year, it may not be as fresh.
I've been using Animas for years. No, not normal. Might just be the battery, but strongly advise you call Animas just in case. Certainly replace battery and try not to worry too much until you ferret out the answer. Good luck and best wishes.
Hi sorry for the delayed response, I just joined. I was just about to post something like this as well. The battery life is LOW on the ANIMAS PING pump- I change mine about every 2 weeks. I usually get at least anther week out of my pump when I see "low battery" BUT this week I called my pumps bluff and on DAY 2- it went DEAD at work- 13 yrs on a pump and this was first time this ever happened. So I ran to CVS and bought a bunch.
I have called ANIMAS about the short battery life in this pump and they said 2 week battery life is "normal". I questioned how/why the battery life is so short and maybe they could take the "auto rewind" function out of it and it could just "shake" down to its original position.
Anywho, we should all be buying stock in Energizer to maintain these pumps. My advice is to keep back-up AA lithium batters everywhere with your son- including his teachers.