I am curious what other members have experienced over the last 8 – 12 months as relates to pod failure rates. I have been using OmniPod for a year now and since May 2010, I have had failure a failure rate of 20 – 30 percent. This is not occlusions… my failures seem to occur after wearing the pod anywhere from 4 – 20 hours. I have only had one failure during the priming process. I move my pod location (arm, leg, stomach, etc…) each time I change (3 days if I am lucky) and also change the specific placement location when I go back to an area. I also keep my insulin at room temp. and store my pods in a different room from where I normally change them.
I am really frustrated with the loss of insulin, having to change a pod after only wearing it for a few hours, making calls to customer service, etc… I will say the representatives I speak with are excellent, they process the call and send out replacement pods ASAP, it’s just I feel the failure rate is unacceptable. When I inquire as to what the “alarm code” represents, I can not get a “real” answer; I’m a tech guy so I’m curious as to what is causing all my failures.
I do carry extra pods (2 -3), insulin, and a Humalog pen at all times so I am not worried about my numbers going high.
Just looking for insight, suggestions, etc… as I am seriously considering switching to a traditional pump.
Thank you everyone!
I agree and having been on the Animus before Omnipod I found that the Omnipod definitely gives better control and accuracy, at least that is my experience.
As for the failures. I had none for about 2 -3 months and then had one box with 4 failures while loading in the insulin. I have only had 1 failure while wearing it for no apparant reason.
It is discouraging but customer care has been good and I MUCH MUCH prefer the Omni over Animas or Cozmore, both of which I used before, so I don't plan on switching other than the expense, which is a bigger issue for me.
We have experienced this but only in the last 2 months. Before that we had almost no issues at all. This week I've called Insulet every day (including twice Christmas Eve and once on Christmas) One was an occlusion, but we've only ever had a couple of those. All the rest have been failures, and I've told Insulet that I can't wait for some competition because we are willing to try almost anything - my son is SO frustrated. The worst was having one fail minutes before he went on stage for his Christmas program and then as soon as he got home from it. I was just glad it didn't happen while he was on stage. He also had one at a sleepover while I was at work - he can't change his own pods, so the mother had to drive him halfway to me, and I met them in a parking lot to change his pod.
There is no way my son will ever do a traditional pump so we are stuck with what we have, but I am tired of calling them!!!!
Hello Natasha, I have started the Pod in October and only had one that didn't start up since then. However I have been on the traditional pumps for the past 16 years now and I do want to assure you that they are not that bad. I still have my Animas Ping and I will not get rid of it. The Pod has been great but there are only a few sites for me that I can wear them and I know that I will most likely go back and forth so that I can do other sites as well. Don't be afraid to try different things. Good luck.
Sorry to hear your son is having difficulties also, yes it is frustrating! With the cost of replacement insulin, lost time for changing posd, calling customer service, etc... I'm willing to try a traditional pump. Thanks for the support!
Hang in there. Yes, it is frustrating and a pain in the .....
As for your pods squealing, I heard there a little hole where you could push a paper clip or pin into that will turn the sound off (by the battery on the rounded side). I only found out after I called customer service to report another failure and mentioned that I had to dismantle a pod because it would not stop beeping or communicate with the PDM.
Make sure you use a heaviest duty paper clip you can find. I have one just for that purpose now. The first time it happened all I had was the needle I used to put the insulin in the pod. When the continuous beep started I stuck the needle in the "little" hole and it broke off. The only way I could stop it then was to tear the bottom off of the pod and yank the batteries (at least one).
The hole does work but it isn't very easy, you have to stick the clip in and poke and prod a little to find the correct cut off.
I've been on the OmniPod for 4 months; failure rate, that is,
(not including occlusions, pods knocked by accidental impact, coming off the adhesive base or the adhesive itself not holding up after immersion)
pods that are either
1) DOA (dead on arrival): No double-beep after filling, or a constant beep and failure to communicate with the PDM;
- or -
2) a "Pod Error" after the pod has been installed & started working correctly (it can happen just hours afterwards, or just before it was due ot expire -- no consistency)
is pretty consistently 2/month, or 10%. That's obviously a manufacturing or serious design defect, and personally I find it very high. It means you really need to carry 2 spare pods along if any significant distance from home.