Okay, I'm brand new to pumping, and I think that may be part of the issue, but in my first box of 10 resevoirs, I had two that were faulty.
I could fill them from the vial, no problem, but then, when I attached them to the new infusion set, the plunger wouldn't go down, and (for the first one) when I attached it to the pump I got a "no delivery" error. I didn't try for the second one. To make sure it was the pump and not the set, I attached the tubing I'd just taken off, and it had the same plunger issue.
So, I have a few questions.
First: is it just me? I mean, I know that I'm brand new to pumping, have just changed my set for the seventh time, haven't even gone through my first box of resevoirs, so it could just be my inexperience.
Second: is this a common problem? Is it unusual to have issues 2/9 reservoirs (I haven't opened the last one or I'd say 1/5)? Because if this is a common problem, it's going to get old, fast.
Third: What do I do with the faulty reservoirs? Call customer support? Call the sales rep?
I'm using a Medtronic 523, with medtronic resevoirs (and quick-sets, but they haven't had a problem, yet).
Thanks--these are the kinds of questions that I didn't know I needed to ask when I had the pump trainer in front of me (she laughed at me when I said that). I'm just glad I have you guys instead of having to be on the phone when I have family over and I want to be playing with the nieces and nephews.
I have had this happen also, I would call medtronic and let them know. Make sure you have your info from the carton that you have had a concern with as they may want numbers off the box, etc. What I have done in the past because it appears there is great pressure and makes it almost impossible to push the plunger so I unscrew the plunger from the reservoir and then re-attach hold over sink or something as insulin will come out and push again and this usually remedies the situation.