Replies to This Discussion

Permalink Reply by DianaS on April 5, 2010 at 12:27pm

My understanding of the "upgrade"/pathway/switch pump company" offers for all of the pumps is that they apply to in warranty pumps only. If your current pump is out of warranty then it's usually full price for a replacement. No matter what the company. (Minus the $500 rebate that Medtronic used to offer. I don't know if they still offer that or not.)

I've been pumping for 8 years now and my warranty is up now. When I've upgraded in warranty I've used the pathway program and pay the $400 or so for the newer model. I did not always upgrade only if the price was worth the new features. But 4 years ago when I got my new pump it was full price as my current one was out of warranty. My next pump will be full price (or whatever insurance says I pay as my pump is out of warranty.)

I'm thinking of switching to Animas also.

You can use your current pump out of warranty though if you like.

Diana

• ▶ Reply

Permalink Reply by Cara on April 6, 2010 at 1:35pm

My warranty was up when I received my "new" 722 (this was 2 years ago), and I still received the $500 allowance. I complained, since prior to my warranty expiring, I'd get info in the mail or a phone call alerting me to the fact my pump warranty was going to expire. Sometimes pushing the issue gets you somewhere.

• ▶ Reply

Permalink Reply by Jayson on April 9, 2010 at 1:00am

5 phone calls and every rep I spoke with told me the same thing. No allowance for me! It would have been nice to get a phone call or e-mail reminding me my warranty was about to expire but no such luck. I suppose from a business standpoint that wouldn't make sense for them to do anyways.

• ▶ Reply

Permalink Reply by dep on April 6, 2010 at 5:55pm

If you are upgrading your MM it will cost a total of $400 and you send back your old pump. All you need is an RX from your Dr and they will FedEx your new pump with a return label for your old.

Just press them to honor the Pathway program for your out of war. pump. They will.

• ▶ Reply

Permalink Reply by Jayson on April 9, 2010 at 1:11am

I'm really tired of "pressing" them! I've been told numerous times there are currently no programs or incentives for out of warranty pumps. I spke with an Animas rep today who told me they would give me $500-$800 for my MM pump if I switched. The only downer is my new insurance doesn't cover the cost of pumps so I have to put $2000 down and make payments for the remaining balance. This is one more thing MM did not offer me.

P.S The people at Animas sure are nice and really seem to care about their "potential" customers!

• ▶ Reply

Permalink Reply by dep on April 9, 2010 at 7:03am

Somehow you are talking with the wrong people. MM has an in-house finance program and should be more than happy to offer you a large discount even for out of warranty pumps. They also offer discounts for people who don't use insurance (and pay cash) which should amount to several thousand dollars off the 'list' price.

I am not sure who you need to speak to but whoever you are talking with now must not be the right one(s). Have you tried calling the new customer sales department? Or what about contacting your MM CDE and asking for their assistance?

• ▶ Reply

Permalink Reply by Cynthia F. on April 9, 2010 at 7:16pm

I've been more than pleased with them!

• ▶ Reply

Permalink Reply by Jayson on April 12, 2010 at 12:14pm

Wow do I feel like a bonehead! I finally got in touch with my regional sales rep and come to find out I still have 1 yr left on my warranty. DUH! One thing that really excited me was she told me till the end of april there is a promotion on for the paradigm real time system. For $299 you can get a transmitter and two boxes of transmitters! I think this is a really great offer because the transmitter alone usually costs $700. I'm really excited to start CGM now! On the flip side, I still have a year to save up for a new pump! Yay!

• ▶ Reply

Permalink Reply by Cynthia F. on April 12, 2010 at 9:13pm

You mean a transmitter, and two boxes of sensors :)

They tried to offer me this IMMEDIATELY when I asked them to close my account.

• ▶ Reply

Permalink Reply by Jayson on April 12, 2010 at 9:20pm

DOH! Ya thats what I meant. Thanks! So I take it you passed on the offer?

• ▶ Reply

Permalink Reply by Cynthia F. on April 16, 2010 at 1:44pm

Yes, I'm with Animas and Dexcom. I didn't need the sensors. My insurance company pays 100% for sensors and I was already on their system (They just wanted to keep me there)

• ▶ Reply

• ‹ Previous
• 1
• 2
• Next ›
• Page