I have buying Dexcom supplies from PumpsIt, but I want to switch to another company. Their renewal system is completely unautomated: I have to call, leave a message, get a call back, wait for my order, etc. I suppose you could say this is nice because it's personalized, but it just feels ridiculously inefficient to me. In addition, the thing that really bugs me is that they *never* send a receipt with my order. I *always* have to make yet another phone call to request a receipt. I have asked repeatedly for them to make a note for a receipt to be included in my box, but it's never there. That's just stupid. Where are you buying your sensor supplies in the US?
BCBS in NJ is no longer covering sensors unless you have a documented low that required medical intervention, e.g. ER visit, doctor verified seizure, glucagon use followed by ER visit. It stinks because they used to cover it and this change seems to go contrary to medical practice -- use a CGM to stay away from the ER!
Interesting how much BC/BS varies. Although we live in Texas, my husband's employer is based in California, so we have BC/BS of CA. We had to work our way through a vareity of appeals to get the CGM, but it really wasn't "hard"; it was time consumming, but more for the MD and the folks at PumpsIT than for me.
I go through Diabetes Specialty Center out of Utah. They have fantastic customer service, quick shipping, and always include receipts. 1-800-775-4372
Hope this helps!
We must all keep in mind that insurance companies (in general) are out to make (or at least save) money. Many of the adjusters who review our requests for medical supplies do not have the education to practice such demanding tasks. It took me over a year of appeals and finally a third party judgement to get a CGM! This was after I had many hypo episodes and one really bad one that should have killed me. It is a long story, but the short version is that I lost consciousness due to a related problem, fell and broke my neck at C2. I should be either dead or paralyzed, but was fortunate to get really good, care - so I am neither. Blue Shield of California still denied me a CGM and after the fourth appeal, I applied for a third party medical judgement and won!
So the moral of this story is: don't give up. Keep writing to your insurance and have your doctor do the same. If we all just accept their (sometimes) lame answers...we will all be in trouble.
As far as Federal BCBS is concerned, the company that processes the claim is the one in CA where Dexcom is located. The CA BCBS will contact your BCBS franchise company for coverage verification but the claim is still handled in CA.
I was initially set up with Edgepark, but they are very nit-picky and I would not buy alcohol wipes from them, I would get rubbing alcohol at Walmart and use cotton balls instead.
I use Edgepark and they are really easy to work with.
This is interesting because I have insurance through BC/BS of Louisiana and am required to go through PumpsIt for my sensors. Originally I got my Dex and start up kit with sensors directly from Dexcom but then our insurance plan year changed and BC/BS began requiring us to go through PumpsIt for the Dexcom and Diabetes Management Supply for the OmniPod. I think it makes no sense for me to have to use 2 different 3rd party suppliers but I do it because I have no out of pocket cost so I'm not complaining.
When I get my Dexcom sensors from PumpsIt, I get 3 months supply. With my shipment comes an invoice/statement showing a zero balance owed. They also send a sheet for me to fax back to them that gives you the option of having the same order automatically shipped to you the next time with the caveat that you should call if there are any changes to your order. The whole process is effortless for me.