I have just gotten a new batch of supplies, no problems at all.
I have Kaiser Medicare Advantage plan, so as normal I phoned the Kaiser DME department, told the girl what I wanted, next day I received an email from Animas with the UPS shipping number, the following day UPS delivered the box with everything I asked for.
So Monday morning, PST, I phoned Kaiser & Wednesday I got the supplies, I don't think they could have come any quicker.
I didn't have any major problems either other than they sent to the wrong address and then not enough but with every call they corrected their mistakes. I have been on several pumps and Animas is really great customer service. I can't complain and always get a friendly person on the line.
I ordered three boxes of insets and three boxes of vials last week. On Tuesday of this week, an Animas representative called me and ask when I last saw the doctor. It told the rep when my last appointment was, and I received a confirmation number and shipping number yesterday. I expect delivery on Monday.
Not bad service, I didn't think. From what the blogosphere has been saying, it could have been weeks. I couldn't be happier with both the pump and the service.