Have any of you had trouble getting your belt clip to stay attached to your pump? I have two and can't get either one to stay anymore.
Thanks you for all the info. I called animas and ordered two more. They were very nice and said the parts on the clip just wear out. I guess I should have noticed but the parts seemed pretty tough.
My Animas clip so far has lasted me about 8 months. But when I was on Minimed's pump the clips also wore out or broke periodically. Usually about once or twice a year from what I remember. Cash there too for replacements. I also had to pay cash for worn out inserters or anything else that had to be replaced. The only part warrantied for 4 years was the pump itself. I was irritated at first too but now it just seems to be part of pumping and didn't expect any differently when I switched to Animas.
After thinking about it I prefer it this way. Making the clips stronger will put more stress on the housing of the pump when you're moving it around or taking the clip on and off. I would much rather deal with the clip breaking rather than the pump.
I did have to pay for two new clips, but that's ok. Not too expensive, and like everyone says, "better the clips than the pump." The clips have a three month warranty. Happy holidays to all of you.
I use a nylon like material case to hold my pump. It has a velcro closure and a large metal belt clip. It is made by RIPOFF, PO Box 3270, San Dimas, CA, 91773. Their website is http://www.ripoffs.com/ . I have forgotten the model. It may be a CO-25 since I was a paramedic in the 1970s & 80s.
I just ordered my new clip and was then transferred to the customer service suggestions & complaints rep. The more complaints they have the more likely the Animas design & development team will work on making a stronger clip.
If you have 5 minutes, give them a ring and officially add your suggestions!