Things Are Changing!

The migration of TuDiabetes has begun

Content created between now and the launch of our new site on April 20th will NOT be moved to that new home, but our community values and Terms of Service still apply during this time.We are not accepting new members during this transition period. If you want to join the TuDiabetes community please send an e-mail to We will send you an invitation to join after the migration is completed.

Read about the migration and see images of the new site!

I am trying to upload my pump and/or meter data to Diasend and have been completely unsuccessful. I tried once before and got some message about my pump serial number being incorrect. Between that time and now I've gotten a Windows 8 computer so I'm not sure if that's the issue (ezManager also wouldn't upload). I haven't been able to download my pump data in several months and I have an endo appointment coming up so would like to> Last appointment he uploaded my pump data to Diasend, so I know it's not my pump.

Any ideas???

I work in the technology and education field and uploading data should not be this fiddly! Why is it my Fitbit and Garmin devices can upload data automatically without me even noticing when I'm near a computer or phone, but uploading pump or meter data is sooooo finicky and then, when you finally do get it working, usually super slow?!

Views: 3476

Replies to This Discussion

My meter won't upload since the last Diasend update.. I use the Precision Xtra meter

I'm using the Ping pump and meter and neither of them work. :(

From the Diasend website :
The diasend® Uploader is compatible with Windows 8 except for the following devices that will not be compatible until Quarter 3, 2013 as the market awaits Windows 8 compatible cables from the device vendors:

Glucose meters

LifeScan - OneTouch Ultra, Ultra2, UltraSmart, UltraEasy, Vita, Select, Verio

Roche - Accu-Chek Aviva, Compact Plus, Nano, Mobile

Insulin pumps

Animas - 1200, 1250, 2020, OneTouch Ping, Vibe

Well, if the IR adapter for my Ping won't work with windows 8, that makes sense. Just really annoying. I wonder if I have to use the one supplied by Animas (and, more important, if I'll have to pay!) or whether I can just go find one on somewhere like Amazon. The OneTouch meter that comes with the pump just has a mini USB cable, so I'm kind of surprised that one doesn't work, but oh well ... Thanks for finding that information!

Also, they have purposely downgraded the product so you can download both the pump and CGM, but not view both at the same time. When I called diasend, they said "oh yeah, you can't do that in the US due to FDA restrictions..." Which is about the time I went crazy and posted about the FDA last week.

I'm in Canada and we don't have the Dexcom yet (and apparently when it comes it will only be available with the Vibe pump itself, not as a stand-alone unit). So I have no experience with this, but it will be interesting to see if viewing the information together is available in Canada.

If you have the ACTiSYS IR224UN-Li IR adapter from Animas, there is a new version of the driver needed for Windows 8. You can go to It is the first driver listed on the page. Remove your old driver using the uninstall option from Actisys then install the new version and you should be good to go.

One other note since you mentioned you have the Animas Ping and its meter. You do not need to upload your meter since all the information is contained in the pump. When you upload the pump it does the meter information too.

Thank you! I will try updating the driver when I get home from work - hopefully that will solve my problem. I know that you don't have to download both the meter and pump, I was just trying both to see if I could get one of them to work.

I'm so glad I took these last two hours to search this website. I too have an MD appointment and have not been able to download a thing from my pump to diasend or the ezmanager programs. Thanks so much for the information.
I was getting very discouraged.

I couldn't get the uninstaller to work and after installing the new driver, I couldn't get that to work either.
I'm so frustrated. I've been working on this for 3 1/2 hours now. I don't know what else to do.
My endo wants me to go on a Medtronic pump because of the ease of downloading info. But the medtronics aren't water proof and they don't have the remote bolus.
I like my pump but am disappointed in the downloading program.
Also if there are new drivers etc. how come I was never alerted?
My endo isn't impressed with the customer service of Animas. They sell the pumps and then you never hear from them. "These are his complaints". He is frustrated that he never sees a rep from the company.
He's totally turned off of Animas.

How do I see your reply to food database to get the info on how to get my pump to download to diasend.

Just a side note to this discussion...The Animas rep who visits the Drs offices called me last week at my physician's request to discuss this very issue. He told me that within the next few months, if all goes as planned, Animas will be switching from Diasend to a better software with all the bells and whistles that is ready to go for windows 7 & 8..... Just thought you might find that interesting. I sure did. :)




From the Diabetes Hands Foundation blog...

DHF Joins Diabetes Advocacy Alliance

Diabetes Hands Foundation is incredibly honored to join the Diabetes Advocacy Alliance, an organization with the drive and potential to affect a powerful, positive impact on diabetes and healthcare policy. Diabetes Advocacy Alliance is a 20-member coalition of leading professional Read on! →

Helmsley Charitable Trust Renews Support for DHF

HELMSLEY CHARITABLE TRUST GRANTS SUPPORT TO DIABETES HANDS FOUNDATION FOR FOURTH YEAR  Funding in 2015 to support major transitions in programs and leadership at Diabetes Hands Foundation BERKELEY, CA: February 18, 2015 – The Leona M. and Harry B. Helmsley Read on! →

Diabetes Hands Foundation Team


Melissa Lee
(Interim Executive Director, Editor, has type 1)

Manny Hernandez
(Co-Founder, has LADA)

Emily Coles (Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Director of Operations and Development, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)


Lead Administrator

Brian (bsc) (has type 2)


Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)


LIKE us on Facebook

Spread the word


This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2015   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service