Replies to This Discussion

Permalink Reply by jrtpup on November 4, 2011 at 7:30pm

Had it happen once a couple of weeks ago. Animas replaced mine too, and were anxious to get the broken one back to have a look. Big shock when it happens huh? :)

Permalink Reply by Brian Grant on November 4, 2011 at 7:34pm

Thats funny b/c they did not want mine back saying it was a sharps risk (which it is) but I was surprised they did not want it.

Permalink Reply by jrtpup on November 4, 2011 at 7:47pm

I told them I had clipped off the needle. Really wanted them to see it!

Permalink Reply by Joe Burnham on November 4, 2011 at 7:57pm

Could you try explaining this a bit more? I've been using both the inset 90's and 30's, and the only problem I've ever had with the 90's is when I inadvertantly pulled DOWN on the inset before it was fully cocked, and then the whole thing came off the inserter needle.

I'm trying ti visualize what's happening to your insets. When I pull up on the white part to cock the inserter, the inset itself is pulled up too. Are you saying that the inset is not pulled up and falls off?

Permalink Reply by Brian Grant on November 4, 2011 at 8:25pm

The actual white part that contains the needle comes completely off the round casing with the actual set and tubing still attached. So pretend you did not insert the site but were about to; when i cock back the entire white casing came out of the shell. Make sense?

Permalink Reply by Carolyn A. on November 7, 2011 at 4:33am

It happened to me this week, but I was able to put it back together again and use it. I'm a little cheap.... lol.

Permalink Reply by Olivia (divabetic) on November 10, 2011 at 11:14am

I am glad i'm not the only one having this problem, i thought it was just me. Next time i will call them and have it replaced.

Permalink Reply by Brian Grant on November 10, 2011 at 7:52pm

Another one fell apart from a separate box so they are sending me all new ones. They did not seemed too concerned about it so hopefully it was just a few bad shipments....time will tell though!

Permalink Reply by Penguin_Girl on November 17, 2011 at 3:33pm

I had this happen a couple of weeks ago too. I was able to put it back together and use it, so I didn't think to call Animas. Interesting that it has happened to others as well.

Permalink Reply by TV on December 2, 2011 at 7:44pm

Silly question, but: when you are pulling it back to cock it do you have the tubing already threaded into the little grooved tubing holdet? Or do you hold it in your hand? Or do you let the tubing hang loose? If you are doing either of the first two then it could be the tension on the tubing causing it to come out of place and come apart. If you do it the last way, then ot doesn't sound like a technique issue from here... Good luck!

Permalink Reply by kmd on December 23, 2011 at 9:51pm

Yup, also had this problem on 6mm 90 degree insets. Sent the whole box back to Animas as a few failed in this same way. Animas Canada wanted to see what was up - they replaced the box at no charge and included a prepaid shipping label so that I could return the faulty box.