I finally had the chance to watch the DVD that came with the box. I was told to watch it before I come on Tuesday. I am glad I did but feel like parts of it was useless. so here are my thoughts!
1) It was good to show you how to set up your pump for basic stuff and other stuff however, most of the stuff I couldn't do as I have no insulin or saline to practice on. I am a hands on type of learner. I dont do well in watching a video or taking notes, etc.
2) they showed a part of how to insert the inset and inset 30! Which is what I needed :). That part was helpful
3) I had a heck of a time getting the meter and pump to pair but after 20 mins of trying to do it after watching that part, the units are now paired.
on a side note, my rep told me that customer service hasn't put in his request for the software to get sent. So I have to have my boyfriend call for me on Monday to order it for me *sigh*. He works tomorrow and Friday so we cant do it until Monday. Quite frustrating as they never responded to my email. Not a good sign.