Replies to This Discussion

Permalink Reply by brandi on March 11, 2011 at 1:25pm

i got the ping right after it came out. i love mine! the only thing i didn't like was on my old pump (the deltec cozmo) it had a feature that would remind me to do pump site changes every 3 days. the ping doesnt have this feature. other than that, i have no complaints.
i have heard about some other people having problems with the buttons coming off, but ive not had that happen.

Permalink Reply by Kelly WPA on March 11, 2011 at 4:32pm

I just started using the Ping at the end of June and I really like it. I picked the Ping because of it being waterproof. I also had some concerns about MiniMed after hearing about the infusion set recalls a couple years ago and what people went thru with that.

I started having some problems with air in the tubing in my pump in Dec & when I called Animas about it in Jan, I ended up getting a new pump. Animas customer service is really good.

Permalink Reply by Sandy Palmer on April 8, 2011 at 5:29pm

Did they end up giving you a "new" pump?

Permalink Reply by Kelly WPA on April 8, 2011 at 6:30pm

I got a new one the other day - I called them several times over 2 weeks and someone from management finally called me back. I am not sure at this point I am going back to pumping - I have had 2 break in 8 months & if it happens again, I will be in the same boat I was 3 weeks ago with getting a refurbished one. My insurance company paid $6k for that pump and they replaced it with something they sell for $900.

Permalink Reply by MossDog on April 9, 2011 at 12:51am

I'm glad they got back to you and you got the new one you were lookijng for. Maybe there is something else going on you did not mention but if you did get a new one and decide not to go back to pumping I don't understand how having a new pump sitting on your shelf will be any better than having a refurbished one sitting on your shelf if you do go back to pumping and the new one happens to break? Is your insurance company going to get reimbursed if you decide not to use the new one?

Permalink Reply by Kelly WPA on April 9, 2011 at 5:03am

Part of why I agreed to accept the new one from Animas (I would not have hesitated in the beginning) was my insurance company won't do anything. I could not even get a street address to send it back - they told me they don't accept DME products back. The Post Office only insures stuff up for $5k (I wanted $6k) and they wanted wanted $51.70 for insurance on the small flate rate box. I can't afford that and was actually going to send it to them without insurance and just take my chances when Animas called.

I really don't want to go back to pumping - my BS is better on MDI. If you have any ideas what I can do with the pump, I am open to ideas because I think it is a total waste for it to sit on a shelf in my closet. My insurance company doesn't seem to care they wasted $6k.

Permalink Reply by Laura S. on April 9, 2011 at 11:08pm

The company that shipped it to you ought to be able to send a prepaid label to take it back and then credit your insurance account. Or, the local rep may be able to make arrangements for you. I know people who have totally changed their minds, and given them back no problem.
Then again, you may want to hang on to it in case you change your mind.......

Permalink Reply by Kelly WPA on April 10, 2011 at 8:19am

The supply company sent it last summer though and the original one broke in Jan - Animas has that one. They won't accept returns after 30 days.

I know it is always possible I might change my mind, but I feel like I am wasting my insurance companies money sitting on it!

Permalink Reply by Sandy Palmer on April 10, 2011 at 7:16am

Kelly, you can donate it to someone that would kill to get a pump but doesn't have any insurance at all. I have made it a tradition over the years to always do that with my pumps and only to people without insurance. You will change a life and it would be TONS better than sitting on a shelf. You seem very upset about the entire ordeal and you have every right to be. It just doesn't work for everyone and you do have to have a lot of trust to hand it over to a little machine. That is why pumpers check their sugars so often and adjust and tweak till it's right and then after a week it all changes again. If MDI is working out well for you then I wouldn't change it.

Permalink Reply by Kelly WPA on April 10, 2011 at 8:23am

Although I agree it is good to donate stuff, part of me feels like it is insurance fraud if I do that because I only used the pump for 8 months.

I was testing 18 times a day and using the Dexcom pre-pumping, so testing, changing & monitoring really was not new for me! I did basal testing, counting carbs, had a carb ratio & correction rate all on MDI long before ever getting a pump. My problem with the pump was not the ratios - my problem was sites failing before 48 hours and getting a ton of scar tissue even though I was rotating sites.

Permalink Reply by Sandy Palmer on April 10, 2011 at 2:30pm

It's not insurance fraud to "donate" it. However to sell it would be.

Permalink Reply by Tatt on April 18, 2011 at 9:15am

you could check into donating the pump to a needy person through your diabetes teaching clinic. A wonderful option for people with no med coverage and no way to pay for one. My clinic does it :)

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