Replies to This Discussion

Permalink Reply by simsonay on July 5, 2011 at 6:46pm

I'm having the same issue. I hope someone can provide a suggestion. I'm using a Mac.

Permalink Reply by The Diabetic Chef on July 5, 2011 at 6:52pm

glad I'm not alone, but yes hopefully we can get an answer. If not today then tomorrow 8:00-8:00 EST You know I'll be calling ext 2400 for some tech support :)

Permalink Reply by Dude on July 7, 2011 at 5:04am

I installed it and ran it on my Mac no problems at all. There was a new step where you have to click on a separate install program to install the drivers for the thing you need to point at the pump. (I just received my pump and software, so this might be new) I just clicked on Scan all ports and it worked fine for me. I'm even using the latest OS 10.6.8

Hope this helps you!

Permalink Reply by Donna on July 5, 2011 at 7:00pm

you have to make sure the pump doesn't fall asleep (screen goes black) or else it messes it all up.

What I do is keep pressing buttons while its scans. Now that I know what port my pump is on, I usually select that port, instead of scan all ports in the drop down menu

Permalink Reply by The Diabetic Chef on July 5, 2011 at 7:04pm

how do you find out what port your pump is on?

Permalink Reply by jrtpup on July 5, 2011 at 7:14pm

Make sure the IR port on the pump is lined up with the receiver. You should see the receiver blink when it is. I actually prefer Diasend, have you tried that instead of EZManager?

Permalink Reply by Meda-Kay on July 5, 2011 at 7:19pm

I also use the Diasend website to upload my pump. My doc's office can see my information when they want to. She knows I upload my pump every Sunday night. I never could figure out EZManager.

Permalink Reply by The Diabetic Chef on July 5, 2011 at 8:05pm

wow thanks for the info on Diasend, I just set it up and was surprised at all the information it holds. WOW I've never seen my insulin, carbs, blood sugars etc... graphed out like that before. I'll have to make sure I'm being good, since my Diabetes Team can view it now LOL.

Permalink Reply by Joe Burnham on July 6, 2011 at 4:14pm

DON'T "scan" for ports. Choose (click on) the highest port number you see from the drop down list when you click on the two headed arrow next to "scan all ports". Then, as others have suggested, make sure your pump is suspended, and "awake" before you click the "start" button to begin the download.

Permalink Reply by Jeff on July 15, 2011 at 5:56am

This is the dumbest interface I have ever encountered. The rep gave me a holder that keeps the device properly aligned. It improved things a lot but still I have problems with it. Very bad design!
Jeff

Permalink Reply by Ernie on July 16, 2011 at 12:00pm

The most important thing to do is NOT LET IT GO TO SLEEP, otherwise you will have to restart the download...

Permalink Reply by Gary on July 16, 2011 at 6:53pm

I believe the Animas pump is the best on the market today, but the fact that we need to use IR I/O technology is REALLY too antiquated for today's users. Animas NEEDS to come into the 21 century and use wireless (either bluetooth or ANT) to make it simpler to move our data!

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