Just a quick question about my son's Ping. He's been using it sinc May (Cozmore before that) and has recently started getting alarms that the pump isn't primed. Is this something I should call Animas about and get the pump replaced, or is it just a quirk? It doesn't happen immediately after a site change, but after he's been getting basal and boluses for a while.



Views: 688

Replies to This Discussion

This happened to me once recently. It was after I did a set change but not immediately after (I had eaten dinner, bolused and had been receiving basal for a while). It happened to me in the middle of the night so I didn't notice until I woke up in the morning! Bad blood sugar day after that. My pump doesn't seem to have a record of alarm in the alarm history, so there is no way for me to prove that it actually happened. When you look at the alarm history on your son's Ping is there a record for that occurring? (Go to the History menu and then Alarms)

I hadn't thought about checking that--I'll be sure to check it when I get home.

is he sure to fill the cannula after a site change? is it after a battery change?

Everything has been done correctly after site changes or battery changes. This is happening hours--sometimes even a day or two after--site changes, when the pump has been delivering insulin for some time.

Yep...us too. I think for my son, he may be playing iwht the cap or handling the pump? not sure. but it has happened twice in the last two days and then today I notice the cap was completely unscrewed. I had to disconnect and reprime and then reconnect.
So if you have checked everything, maybe you should call tech support. because something in the pump is telling it not to dispense. Maybe it is a tech issue and you should call tech support. Please post if you figure it out. Weird that you posted this question because it just happened to us this several times in the last few days.

Hi Dawn:
That has happened to my son's pump several times. The cap to load the cartridge was loose so check to make sure you tighten it enough. Hope this helps!

Thank you! I'll remind him to check that if it alarms again.

I just started on a Ping, and one of the points the pump trainer made is that a loose cap can indeed cause a "no prime" error.

I would call Animas and at least let them know this is happening. I have heard of this happening to quite a few people lately. I remember that they had a recall on some cartridges not too long ago (last year or the year before) and I believe this is what was happening. They can only help us all by us helping them with giving them the info when anything like this happens. Worse case scenario you get a little help or confirmation of what you are doing is correct and they have it documented. Call me paranoid but I really have read enough recent posts about this that if my daughters pump does this to us more than one time I am calling Animas right away.

Thank you--that's a good point about having it documented with Animas. I hadn't considered that!

This happened to my daughter too, one day at school. She had bumped the cap. We went through the menus as if we we going to prime, and that fixed the problem.

I've read in the past that when the pump and cartridge go through wide temperature changes (from being outside in the winter, and then coming back into a warm building) it can loose prime.




From the Diabetes Hands Foundation blog...

DHF Joins Diabetes Advocacy Alliance

Diabetes Hands Foundation is incredibly honored to join the Diabetes Advocacy Alliance, an organization with the drive and potential to affect a powerful, positive impact on diabetes and healthcare policy. Diabetes Advocacy Alliance is a 20-member coalition of leading professional Read on! →

Helmsley Charitable Trust Renews Support for DHF

HELMSLEY CHARITABLE TRUST GRANTS SUPPORT TO DIABETES HANDS FOUNDATION FOR FOURTH YEAR  Funding in 2015 to support major transitions in programs and leadership at Diabetes Hands Foundation BERKELEY, CA: February 18, 2015 – The Leona M. and Harry B. Helmsley Read on! →

Diabetes Hands Foundation Team


Melissa Lee
(Interim Executive Director, Editor, has type 1)

Manny Hernandez
(Co-Founder, has LADA)

Emily Coles (Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Director of Operations and Development, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)


Lead Administrator

Brian (bsc) (has type 2)


Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)


LIKE us on Facebook

Spread the word


This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2015   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service