Hi all, just got my wireless USB connection thingy, and after installing software, I can suspend pump and start the download of data, but it is constantly losing link and stalls out after a short while, i havne't been able to get more than 50% through process before it finally wigs out and gives up on download. I am wondering if this is common issue or is there something wrong with my pump or USB dongle thingy? I do notice the little window on the back of my pump looks rough, like the cover is scratched or scuffed? (see pic below) Ideas? I have to suspend it while trying to download so i don't like being disconnected very long and each try takes forever! The remote meter on the other hand, was done in just a few seconds!

Tags: animas, connection, ping, wireless

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Actually, it could have a simple battery like hatch/cap/plug to cover the usb port? If they can make the battery cap waterproof, they can do same with a usb port cover... any Animas reps on here? you reading this? free ideas here!
The battery cap is 'waterproof' because of two things. 1 it screws in and 2 it uses an o-ring to seal it. It is easy to sel because it is round. A mini or micro usb connector is not round, would have no screw threads to secure it in place and would be easy to knock off. Wifi or bluetooth which would have no outside connections needed would be a much better option.
There is no need to contact Animas about the cradle. I tried and I got the run a round from them. They told me that they never heard of the cradle and did not know what I as talking about. They told me that it was something only a doctor's office would need and there was no need in me having a cradle. They told me it was something that Life Scan carried so they transferred me to the One Touch department. They could not pull up the part #. I was very frustrated by the time I got off of the phone with them.

I have contacted the DEC in my area and have not gotten a call back from her yet. I am also going to try the Animas rep from my area but that person is works over 3 hours away from me. I am going to try to contact my endo next week and see if she knows anything about the cradles.
Anxdiety, updating EZManagerMax is not the same as any other program. EzmanagerMax is only available by prescription. I believe that the software has to be FDA approved since it is an interface to the pump and they probably have to convince the FDA that the data is accurate. While it is a java program, and the driver manufacturer has updated the driver and therefore the hardware to work with the program, Animas would probably have to get FDA approval to support Windows 7. My guess is that the next pump, which is being held up by a FDA change of philosophy, i.e. more stringent approval, will come with an updated or new software package. .
That's what I was explaining. :) It was part of why we can't expect things like bluetooth, as there's so much red tape to go through.
IR is a very slow method of transferring data. I have been using the Diasend web component for uploading my data. It seems more reliable and fast than the EZManager software. My educator also likes the reports better. The only thing I use the EZM software for is when I update my food database on the meter.

Not sure if this is the case with EZM, but with Diasend you do not need to keep hitting buttons to keep your pump from going into sleep mode so that's a plus.
The point is that it is a terrible design! There are better options (RF, Bluetooth, etc.) but I guess the IR was the cheapest (and slowest) way to go. I have the dongle and even THAT doesn't work very well. I rarely use the program. The DexCom thing works fine!

Jeff

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