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Comment by kphil06 on August 26, 2011 at 6:20am

I finally got a hold of someone at Animas who was really helpful. They are re-faxing the prescription to my endo and sending me "emergency" supplies to tide me over until I can get the full shipment. Problem is now with my endo, who seems reluctant to hand out prescriptions lately! I knew a good endo down the street from my house was too good to be true! So I called her again this morning and hopefully she will call back and fax the darn paperwork to Animas!

Comment by Laura S. on August 24, 2011 at 7:55pm

Btw, my rep did address this and said they will not be rounding boxes up anymore, but will be apparently sending half a box

Comment by Laura S. on August 24, 2011 at 6:30pm

Everyone is going to have to pick two,unless they dont care about anything in the way of spare sets.
And if you already change every two days, you'll be cut to the quick.
Minimed couldnt confirm this had hit them yet.........

Comment by Meda-Kay on August 24, 2011 at 5:25pm

My Animas rep and I talked about this the other day. She said it was a new insurance rule. The problem comes in when the prescription is written as 2-3, 1-2, 3-4 days, etc. The way to handle the problem appears to be to have my doc write a prescription for specific days, i.e., change my set every 2 days, 3 days, whatever. She says that should take care of any problems.

Comment by stjrhein on August 24, 2011 at 1:08pm

Yep Dawn that was our problem was our script was written 2-3 days. They said they would contact the dr. about a new script and did not. (I assume they are back logged) I contacted our Dr. got a new script but it still took time to get it worked out in there system. There should not be a problem next month...

Comment by Laura S. on August 24, 2011 at 8:19am

He had mine at change every three days, but they had been sending five boxes for years and years. I had ordered those every six months, but also a few times every 90 days.
So yeah, this is what Animas is cracking down on. It is not the *government* as one of Animas' employees told me. More likely an audit internal or external and they were told to double check prescriptions.

That said, they had authorization and coverage in their hand for five boxes for me, and they should have immediately called my doctor and fixed the issue and sent them. I hope they enjoyed all the phone calls they had to deal with because of my issue!

Comment by dawn100670 on August 24, 2011 at 7:29am

With all the problems you all have been having, I decided to call and order my son's supplies--his first order since getting his pump. The rep checked everything and said my order will go out in the next couple days. I asked whether it was a 30-day supply or a 3-month supply, and she told me 3 months. I told her I'd been hearing about people having difficulty getting their orders shipped. She said the only orders they're having issues with are where the doctor writes the prescription for anything other than a set time ("change site every 2-3 days" vs. "every 2 days" or "every 3 days"). I don't know if this is accurate or not, but it's what I was told. I will check tomorrow to see if our order has shipped.

Comment by Laura S. on August 23, 2011 at 8:52pm

Apparently though, this is just Animas.
MM said they are not doing this.And my initial order supposedly went to Edgepark and then oh, no it didnt and then oh yes it did (I dont even use Edgepark).

Comment by stjrhein on August 23, 2011 at 7:54pm

Well I talked to our endo's office yesterday and they called the Animas rep who meet me at the local library with samples to hold me over, she said that they have new rules for scripts and that they are back logged. Said I was the 3rd person she had talked to today. Got an email from Animas last night that said our supplies had been shipped and would be received Thursday. (UPS's website confirmed)
I have had really great customer service from them in the past but the run around was more stress than I can handle.
They came through in the end but you should not mess with people's health!

Although, we had received samples of Orbit 90 but I was nervous about trying them. I think I am in love. My son liked them allot. We will see how it goes over time but I am impressed so far. Maybe it is a good thing. If I was not frustrated by Animas we would never have discovered Orbit.... :)

Laura and Kphil06 I am sorry you have had frustrations too!
Hugs
Amber

Comment by kphil06 on August 23, 2011 at 7:02pm

wow... interesting to read all of these comments about people having trouble with Animas filling scripts for pump supplies. I'm having the same issue... ran out about 3 or 4 weeks ago and back on MDI.

My story: call Animas and order new infusion sets & cartridges. I want green this time. Very nice people & pleasant.

1 1/2 weeks go by... I call Animas to ask about when they will be shipped out. I am told they are ready to be sent out and that the operator at Animas would personally see to it that it got sent out the next morning and that I should get by Monday the latest.

It's now thursday: no supplies. I call back. The woman basically accuses me of lying that I spoke to someone earlier that they had been ready to ship and says they are waiting on my doctor.

Call my doctor: they say that they never received a fax but would call it in.

Week goes by: call Animas. no answer. Leave a message & no one calls me back.

Pretty different service from when I initially got the pump back in April!!
Right now: I am in limbo.... I miss my pump.

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