Animas Insulin Pump Users

Information

Animas Insulin Pump Users

For users of any model of Animas insulin pumps.

Please note: the exchange, sale or giveaway of items between members that require a prescription from a licensed practitioner, including insulin pumps and pump supplies, is not allowed on TuDiabetes.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association and Insulin for Life, which accept insulin pumps and pump supplies (as well as other diabetes-related prescription items).

You can also approach your physician's office or local medical groups to discuss donating them to those in need of assistance in your area.

Website: http://www.animascorp.com/
Members: 1273
Latest Activity: 7 hours ago

Diabetes Forum

Clunky Ping Remote

Started by Shadow. Last reply by RunZebraRun on Wednesday. 9 Replies

Vibe Upgrade - Am canceling mine

Started by Susan Van Abs. Last reply by Susan Van Abs on Wednesday. 23 Replies

First 4 Days on Vibe...Positive

Started by Michael O. Last reply by Susan Van Abs on Tuesday. 15 Replies

Animas no longer delivers to Texas ?!

Started by Michael Watson. Last reply by Laura S. Feb 20. 18 Replies

New to Animas Pump

Started by Shannon90. Last reply by Shannon90 Feb 19. 8 Replies

Inset Opinions?

Started by Laura S.. Last reply by Shannon90 Feb 19. 24 Replies

Animas Vibe - Missed the mark?

Started by Steph. Last reply by Susan Van Abs Feb 19. 54 Replies

Suspension & CGM data stream

Started by Shadow. Last reply by Prisoner Feb 3. 17 Replies

Help to decide on a pump

Started by laurie23662. Last reply by Siri Feb 2. 14 Replies

How many infusion sets do you order for 3 months?

Started by Susan Van Abs. Last reply by Jeffythequick Feb 1. 13 Replies

Approved for Vibe...

Started by Michael O. Last reply by Michael O Jan 23. 3 Replies

"Battery Low" warning

Started by etta amy. Last reply by dgzee Jan 22. 7 Replies

Animas EZ Upgrade Policy

Started by Jeffythequick. Last reply by Susan Van Abs Jan 20. 12 Replies

Those looking to upgrade to Animas Vibe

Started by Susan Van Abs. Last reply by Michael O Jan 17. 1 Reply

Vibe

Started by Earl. Last reply by E-J Ohler Jan 16. 19 Replies

Animas Vibe FDA application anniversary

Started by Terry. Last reply by Jeffythequick Jan 15. 91 Replies

User Reviews of the Vibe

Started by Laddie. Last reply by Laddie Jan 12. 4 Replies

Dexcom G4 and Animas Question

Started by Susan Van Abs. Last reply by Susan Van Abs Jan 9. 5 Replies

Comment Wall

Comment

You need to be a member of Animas Insulin Pump Users to add comments!

Comment by Sindhilicious on August 26, 2011 at 7:07am
I tried to reorder supplies over 2 weeks ago and they are still waiting on paperwork apparently. They had info in their system from 3 years ago when I was in a different city seeing a different endo... all of a sudden after i've been getting supplies to my new place for so long ?? it's so frustrating !!
Comment by kphil06 on August 26, 2011 at 6:20am
I finally got a hold of someone at Animas who was really helpful. They are re-faxing the prescription to my endo and sending me "emergency" supplies to tide me over until I can get the full shipment. Problem is now with my endo, who seems reluctant to hand out prescriptions lately! I knew a good endo down the street from my house was too good to be true! So I called her again this morning and hopefully she will call back and fax the darn paperwork to Animas!
Comment by Laura S. on August 24, 2011 at 7:55pm
Btw, my rep did address this and said they will not be rounding boxes up anymore, but will be apparently sending half a box
Comment by Laura S. on August 24, 2011 at 6:30pm
Everyone is going to have to pick two,unless they dont care about anything in the way of spare sets.
And if you already change every two days, you'll be cut to the quick.
Minimed couldnt confirm this had hit them yet.........
Comment by Meda-Kay on August 24, 2011 at 5:25pm
My Animas rep and I talked about this the other day. She said it was a new insurance rule. The problem comes in when the prescription is written as 2-3, 1-2, 3-4 days, etc. The way to handle the problem appears to be to have my doc write a prescription for specific days, i.e., change my set every 2 days, 3 days, whatever. She says that should take care of any problems.
Comment by stjrhein on August 24, 2011 at 1:08pm
Yep Dawn that was our problem was our script was written 2-3 days. They said they would contact the dr. about a new script and did not. (I assume they are back logged) I contacted our Dr. got a new script but it still took time to get it worked out in there system. There should not be a problem next month...
Comment by Laura S. on August 24, 2011 at 8:19am
He had mine at change every three days, but they had been sending five boxes for years and years. I had ordered those every six months, but also a few times every 90 days.
So yeah, this is what Animas is cracking down on. It is not the *government* as one of Animas' employees told me. More likely an audit internal or external and they were told to double check prescriptions.

That said, they had authorization and coverage in their hand for five boxes for me, and they should have immediately called my doctor and fixed the issue and sent them. I hope they enjoyed all the phone calls they had to deal with because of my issue!
Comment by dawn100670 on August 24, 2011 at 7:29am
With all the problems you all have been having, I decided to call and order my son's supplies--his first order since getting his pump. The rep checked everything and said my order will go out in the next couple days. I asked whether it was a 30-day supply or a 3-month supply, and she told me 3 months. I told her I'd been hearing about people having difficulty getting their orders shipped. She said the only orders they're having issues with are where the doctor writes the prescription for anything other than a set time ("change site every 2-3 days" vs. "every 2 days" or "every 3 days"). I don't know if this is accurate or not, but it's what I was told. I will check tomorrow to see if our order has shipped.
Comment by Laura S. on August 23, 2011 at 8:52pm
Apparently though, this is just Animas.
MM said they are not doing this.And my initial order supposedly went to Edgepark and then oh, no it didnt and then oh yes it did (I dont even use Edgepark).
Comment by stjrhein on August 23, 2011 at 7:54pm
Well I talked to our endo's office yesterday and they called the Animas rep who meet me at the local library with samples to hold me over, she said that they have new rules for scripts and that they are back logged. Said I was the 3rd person she had talked to today. Got an email from Animas last night that said our supplies had been shipped and would be received Thursday. (UPS's website confirmed)
I have had really great customer service from them in the past but the run around was more stress than I can handle.
They came through in the end but you should not mess with people's health!

Although, we had received samples of Orbit 90 but I was nervous about trying them. I think I am in love. My son liked them allot. We will see how it goes over time but I am impressed so far. Maybe it is a good thing. If I was not frustrated by Animas we would never have discovered Orbit.... :)

Laura and Kphil06 I am sorry you have had frustrations too!
Hugs
Amber
 

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