Animas Insulin Pump Users

Information

Animas Insulin Pump Users

For users of any model of Animas insulin pumps.

Please note: the exchange, sale or giveaway of items between members that require a prescription from a licensed practitioner, including insulin pumps and pump supplies, is not allowed on TuDiabetes.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association and Insulin for Life, which accept insulin pumps and pump supplies (as well as other diabetes-related prescription items).

You can also approach your physician's office or local medical groups to discuss donating them to those in need of assistance in your area.

Website: http://www.animascorp.com/
Members: 1227
Latest Activity: yesterday

Diabetes Forum

What's Your Favourite Pump Feature?

Started by Caitlyn. Last reply by jjm335 yesterday. 6 Replies

New Pumper, LOVE my ping

Started by jesikabeth. Last reply by jesikabeth on Tuesday. 4 Replies

Overnight Highs

Started by Melissa M.. Last reply by HockeyDad on Monday. 16 Replies

Inset 30 or Regular Inset

Started by PumpGirl. Last reply by HockeyDad on Monday. 12 Replies

Rotating clip for ping

Started by Scott G. Last reply by artwoman on Monday. 56 Replies

Animas Customer Service

Started by Badlands. Last reply by HockeyDad on Monday. 17 Replies

Scar Tissue -> High Sugars

Started by Nik. Last reply by Lauren Sep 7. 6 Replies

"Pump Not Primed" Error

Started by jjm335. Last reply by Tavia V. Sep 7. 9 Replies

Pump Supplies

Started by Meda-Kay. Last reply by Trouble Aug 23. 4 Replies

Officially a pumper!!

Started by Billy. Last reply by Phil Lindner Aug 23. 4 Replies

Vibe "events"?

Started by Jen. Last reply by Jen Aug 16. 9 Replies

Pump out of warranty

Started by HFXNS. Last reply by olu Oog Aug 11. 21 Replies

Ping vs. Vibe

Started by Jessica_Strickland. Last reply by Suzan Jul 17. 23 Replies

Comment Wall

Comment

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Comment by hcatlover06 on October 5, 2011 at 2:43pm
'Sign the Artificial Pancreas petition and help those living with diabetes at http://bit.ly/nQY3QM!'
Comment by Jennifer Dharmasurya on October 5, 2011 at 9:28am
Hi Kim! I'm in Ontario too. I'm glad to hear this, because I'm just about to start with my Ping... as soon as I'm out of my first trimester.
Comment by kim on October 5, 2011 at 7:28am
jennifer, i think this is a US problem. i am in Ontario and never, ever have i had a problem with the # of sets i order. as i do not techinally have a "prescription" from my doctor, there is only the amount i ask for and am willing to pay. none of my pump supplies are paid for by insurance, as i get a grant from the Ontarion government for my pump and supplies. not sure where in Canada you are, but i order directly from Animas one day and receive my order by Purolator the next day.
Comment by Brian Grant on October 4, 2011 at 2:44pm
I think one of the major problems is that they need to increase their staff at the call centers and on call pump support. I called tech at 4:50 today and waited 15 minutes for the message center. It is now 5:45 and I am still waiting for a call back from a pump support representative....good thing the issue is not major but still unacceptable. I remember back in the day having someone call me back within literally 3 minutes.
Comment by jrtpup on October 4, 2011 at 1:34pm
Pump supplies are prescription items. The are regulated - just like prescription meds. Animas rounding off and giving you more than the prescription requires is like the pharmacist giving you 50 tablets instead of the 48 the doctor ordered. It seems to me that they were told to stop being overly generous just because of their packaging.

Personally, I'm pleased that they're in the process of training more tech support people, and pleased to have been notified that they are having difficulties, are working on fixing it, and are sorry.

BTW I ordered supplies Friday and they arrived today. It's good to hear everyone's experiences, but our experiences aren't all the same.
Comment by Laura S. on October 4, 2011 at 11:50am
Moss, I'm not accountable to give you a reply over what I think is a silly issue.
My statement goes to Kelly posting Sparlings letter and that is all.
I'm also not accountable for anything anyone does or doesnt think about Animas, as long as I have been truthful in what I have been dealing with.
that's all. Please give it a rest.
Comment by Jennifer Dharmasurya on October 4, 2011 at 11:26am
I'm confused about all of the talk of limitations on sets and meds. Maybe it's a Canada vs States thing. Or because I'm still waiting to start my pump and haven't had to deal with this yet.
Do other Canadian users have this same issue?
Comment by MossDog on October 4, 2011 at 10:24am
Laura I hope you are happy with MM. I truly wish you luck getting approval and the help you need. As you can see people have these experiences with each of the companies.

However the statement:
So now we get the famous letter in Email format........
clearly show's you have not simply made a decision and moved on while only sticking around to offer support. I called you on what THEY could have done differently given the situation at the time (we were clearly past the stage of them proactively dealing with the change they had implemented when you made the above statement) and as of yet I have not seen you comment on something different they could have done.

I am not mad one bit Laura. I just think it is unconstructive to make such comments. You have laid out in detail what happened to you which I appreciate because it helps others navigate similar situations they may find themselves in. I even appreciate you commenting in the Animas group about the decision to move to MM. I am by no means married to Animas. In fact, recently I have used MM's pump far more than Animas.

Venting? Great. Need help with it ? Great. Offering support? Great. But the above statement dosen't seem to offer any of those, especially considering you have made the decision to move on. To continue to cast doubt when the company is trying to respond, I simply don't see the point and thus felt compelled to respond.
Comment by Sarah on October 3, 2011 at 9:37pm
Curiously, I just ordered supplies and I ordered what had previously been the "max" amount allowed by my insurance (5 boxes of sets and cartridges) and they sent me 5 boxes of sets, but only 46 cartridges. I'm not that bothered by it as a 90 day supply is technically 45 of each, but considering that I pay out of pocket until I meet my deductible, it seemed slightly weird that they would short me by those 4 sets - it's not like doing that saves my insurance any measurable amount of money.

I'm still waiting to see my invoice and if I was billed for more than the normal price per cartridge, I'm going to be really PO'd. I am nowhere near my dedictible this year so it's not like they had anything to gain/lose by not shipping what I ordered.

There was no delay in shipping my order though.. even though clearly something was done as far as confirming my order with my insurance.. it shipped out the next day which is what I've gotten used to, and I received it 2 days after that.
Comment by Brian Wittman on October 3, 2011 at 8:35pm
Sorry you are moving over there, Laura. I looked a long time before I ordered a pump and IMHO, the Minimed isn't as good as the Animas. I have no complaints with their customer service and their telephone reps. I received the e-mail too and at least they admit that they have a problem. I hope you are comfortable with your decision.
 

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