Animas Insulin Pump Users


Animas Insulin Pump Users

For users of any model of Animas insulin pumps.

Please note: the exchange, sale or giveaway of items between members that require a prescription from a licensed practitioner, including insulin pumps and pump supplies, is not allowed on TuDiabetes.

We encourage you to donate supplies to non-profits such as the Charles Ray III Diabetes Association and Insulin for Life, which accept insulin pumps and pump supplies (as well as other diabetes-related prescription items).

You can also approach your physician's office or local medical groups to discuss donating them to those in need of assistance in your area.

Members: 1248
Latest Activity: 15 hours ago

Diabetes Forum

Detached Tubing and Warranty Follow-up

Started by Zoe. Last reply by FatCatAnna yesterday. 9 Replies

Ping pump crack discovered

Started by Terry. Last reply by Terry Dec 10. 22 Replies

Ping vs. Vibe

Started by Jessica_Strickland. Last reply by StefB Dec 9. 24 Replies


Started by Earl. Last reply by Earl Dec 7. 16 Replies

Pumps and Medicare

Started by Zoe. Last reply by Zoe Nov 26. 3 Replies

New Pump, not Vibe

Started by Laddie. Last reply by Laura S. Nov 25. 27 Replies


Started by Earl. Last reply by Earl Nov 13. 2 Replies

Delfu pump

Started by dina. Last reply by Zoe Nov 9. 1 Reply

Vibe and Software

Started by AndyRozman. Last reply by Laddie Nov 4. 6 Replies

New Pumper, LOVE my ping

Started by jesikabeth. Last reply by Rich the Fisherman Oct 30. 6 Replies

New ping ordered

Started by Meda-Kay. Last reply by Zoe Oct 24. 24 Replies

Question about Animas Billing

Started by carrier. Last reply by Annabella Oct 4. 8 Replies

Pumping Saline

Started by carrier. Last reply by Zoe Sep 30. 2 Replies

Starting with Saline

Started by carrier. Last reply by Gayle Kodimer Mckenna Sep 28. 6 Replies

Comment Wall


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Comment by JamieN on January 24, 2010 at 11:01am
Keith & Jason, that is so interesting that what you suggested worked for Keith. Nobody at Animas suggested anything like that to me, and it had the same error for the diabetes educator on her computer. There was no real troubleshooting, just to replace it. But now I wonder now if it would have worked for me. Although I do think it is an awful lot of hoops to go through to get the blasted thing to work. I'm going to hold on to this info though, just in case!
Comment by Keith on January 24, 2010 at 10:36am
Jason's advice was dead on. Jason, thank you so much for the help on the pump download to EZ Manager - IT WORKED. I did exactly as you said however and the RF started to blink. I got a message about 3 times that said it could not find pump but then I looked at the pump and it looked like it was in sleep mode. When I pressed O.K. on the pump the menu changed and it worked great. Does the Ping meter have a IR spot somewhere or is the only way to download info is to use the cable that came with it?
Also, I noticed on the page that allowed for pump and meter downloads there was also a Configure Settings, Configure Food DB and Configure Tunes. Do I need to do the same thing I did to configure meter (select Com port and the press start for those features or did the download pump info do all that already.
Again, I am most grateful for your help. Now I don't have to spend time with tech support tomorrow.
Thank you
Comment by JamieN on January 24, 2010 at 8:41am
Keith, I had the exact same problem when I received my pump. I thought it was me, and didn't get around to calling Animas about it. When I went to see the diabetes educator, she had exactly the same problem. After a call to Animas, the ended up replacing the pump itself. I've had the new pump for a few weeks now, and the pump has been found, no problem.
Comment by Jason on January 23, 2010 at 9:01pm
Unplug the IR cable and restart you computer. When it restarts, launch the EZManager software. On the "Download Insulin Pump Data" screen click the drop down box next to where it says *SCAN ALL PORTS*. Take note of all of the current com ports.

Now, plug the IR cable into an open USB port on you computer. Wait a little while and then click on that drop down again. There should be a new port listed. This is the port the IR cable is on. Select this new com port from the drop down. If no new com port shows up; just browse to another screen in EZ Manager and then go back the the Pump Download one and check the drop down again.

Now, disconnect from the pump (if you haven't already) and put the pump into suspend mode. Put the IR cable facing the little blue window on the back of the pump.

Now click start and the little light on the IR cable should start flashing while it searches for your pump.
Comment by Keith on January 23, 2010 at 8:15pm
I am having some issues with E Z Manager. I was able to download (I hope) correctly the driver etc but I can't seem to get the RF USB to synch with the pump. It say can't find the pump. I do have the drop down window set for ping etc. and loaded and reloaded the software twice. I used the cable the meter came with and went to the software and was able to download the data from the meter but not the pump. The instructions were pretty bad on the Ping EZ Manager - especially if you have Windows Vista like I do.
We have only had the pump for two days so I am not sure if the advanced features need to be active to download pump info.
When I have the cable in the green light goes on for just a moment and I get a beep but when I try to find the pump it tells me it can't .Also, does anyone know if the advance features also need to be active to access EZ carb menu's. ??
Comment by FlyWilley on January 21, 2010 at 5:11pm
LOL...Any support is better than none. That low feeling will slowly go away.
I like the window the 30 gives you. As long as the canula is in the skin in that window you are ok. that's my favorite part of the 30. But sadly I don't seem to be able to use them. I have a slight allergy to it I guess. I tried 2 of them and by 24 hours I was having trouble with them itchinging and burning. It's been 6 days since I took the last one out and I still looked burned. The 90s are great for me though. I just wish the little window was easier to see through. Guess I can't always have my way. Anyway by week 2 you'll start feeling like a pro.
Comment by Rose Joelle on January 21, 2010 at 4:53pm
Thanks : ) 92 feels pretty shaky still but I am trying to work through that. It will get better. It almost makes me panic at times - I abhor lows and my body does not handle them well! I am using the inset 30. Currently I have a pink one in : ) The office manager and an intern at work were fascinated by the pump and its "stuff" so I had a small audience for my first solo time changing the set! It was pretty funny actually : )
Comment by FlyWilley on January 21, 2010 at 4:37pm
Good job Rose! How does that 92 feel?
I worry about my infusion sets everytime I change them. But when my BG is good after a meal I know they are fine. Which sets r u using?
Comment by Rose Joelle on January 21, 2010 at 3:51pm
In response to myself from earlier today my last BG was 92 so the tube must be where it is suposed to be! Hooray!
Comment by Rose Joelle on January 21, 2010 at 12:20pm
So I changed my own infusion set for the first time today. I am a little worried because it feels like the little tube has some of it on the surface still so I hope I am getting my insulin : ( We will see...

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