Things Are Changing!

The migration of TuDiabetes has begun

Content created between now and the launch of our new site on April 20th will NOT be moved to that new home, but our community values and Terms of Service still apply during this time.We are not accepting new members during this transition period. If you want to join the TuDiabetes community please send an e-mail to We will send you an invitation to join after the migration is completed.

Read about the migration and see images of the new site!

I am running Vista Home Premium SP1 with CoPilot. Periodically (thought it seems more often than not these days) I am getting the following error trying to read my son's Coz. Anyone have an ideas on what is causing this or what to do to resolve?

Pump detected...
Retrieving pump data. Please wait...
An IrDA error has been detected. Please make sure that IrDA is properly installed and operating.


Tags: CoPilot, Cozmo, IRDA, error

Views: 47

Replies to This Discussion

There may be some issues with Vista and the software used by the IRDA dongle. I would update the software for the IRDA (go to the manufacturer's website) and see if that helps; there is also a hidden diagnostic tool on the CD for the Cozmo software that may be able to tell you if that's the problem.

I've given up on getting it to work with my computer - I have a Macbook using XP on Bootcamp and nothing has worked yet to get the dongle to accept the pump data. Thankfully my husband's HP laptop seems to get the job done - I just have to pry him away from it occasionally.
I have searched my software CD's but I can't find this diagnostic tool. I believe it existed at least at some point because I read a blurb about it in a COZMORE FAQ PDF. Could someone be so kind as to Zip and upload the diagnostic/repair utility? I contacted Smith medical last week but haven't heard a response.

Thanks, Mark




From the Diabetes Hands Foundation blog...

DHF Joins Diabetes Advocacy Alliance

Diabetes Hands Foundation is incredibly honored to join the Diabetes Advocacy Alliance, an organization with the drive and potential to affect a powerful, positive impact on diabetes and healthcare policy. Diabetes Advocacy Alliance is a 20-member coalition of leading professional Read on! →

Helmsley Charitable Trust Renews Support for DHF

HELMSLEY CHARITABLE TRUST GRANTS SUPPORT TO DIABETES HANDS FOUNDATION FOR FOURTH YEAR  Funding in 2015 to support major transitions in programs and leadership at Diabetes Hands Foundation BERKELEY, CA: February 18, 2015 – The Leona M. and Harry B. Helmsley Read on! →

Diabetes Hands Foundation Team


Melissa Lee
(Interim Executive Director, Editor, has type 1)

Manny Hernandez
(Co-Founder, has LADA)

Emily Coles (Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Director of Operations and Development, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)


Lead Administrator

Brian (bsc) (has type 2)


Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)


LIKE us on Facebook

Spread the word


This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2015   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service