I am sad to report that last night Louise died! I knew it was bad news when she beeped in a longer way than she usually does. I had just tested my blood sugar less than five minutes earlier, and I was at 88, so I didn't think that was why she was beeping. The screen read "error code HWRFT," whatever that means. I quickly called Dexcom and got the bad news, she was dead, and has to be replaced. I had just put on a new sensor two days before, and I had been getting good readings up to that point, so it was completely out of the blue.

Has anyone else had to have their receiver replaced? I had been wearing her less than a year. I'm hoping that was just a fluke, that the next one will last longer.

Views: 399

Replies to This Discussion

I had one replaced a few months ago. It worked fine except it stopped beeping for the alarms - it vibrated but no beeps. Dexcom had me push the reset button on the back but after going thru that a few times it still didn't beep so they sent a replacement. Funny thing the original had a very bright display - the replacement is considerably dimmer. When I asked about it they sent another replacement but it too had the same dim display.
My receiver was replaced a few months ago when it could no longer "read" the transmitter. The Y symbol told me something was wrong. Dexcom first replaced the transmitter, which did not cure the problem, and ultimately replaced the receiver. There was no charge for either replacement, and the customer serice reps were (as they always are) efficient and courteous. I was particularly impressed with the fact that they were authorized to replace fairly expensive components without a lot of red tape.

RSS

Advertisement



REsources

From the Diabetes Hands Foundation blog...

An eye opening experience at @CWDiabetes!

Last month, I had one of the most amazing experiences I have had with technology since I have been living with diabetes. It happened at the Focus On Technology conference organized by Children With Diabetes in Los Angeles (the first Read on! →

World Diabetes Day at REALM Charter School

REALM Charter is a middle school full of amazing young people eager to learn about World Diabetes Day. Team DHF spent the day with over 300 students and taught them about the Big Blue Test and what they can do Read on! →

Diabetes Hands Foundation Team

DHF TEAM

Manny Hernandez
(Co-Founder, Editor, has LADA)

Emily Coles
(Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Development Manager, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)

DHF VOLUNTEERS


Lead Administrator

Brian (bsc) (has type 2)


Administrators

Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)

 

LIKE us on Facebook

Spread the word

Loading…

This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2014   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service