Replies to This Discussion

Permalink Reply by Brad Ringer on February 13, 2013 at 1:43pm

I order directly through Dexcom and have Aetna insurance. For my System 7 I used to have to wait until the last week to call in. I went on automatic shipment, and then they started coming earlier. I haven't had to reorder for G4 yet. If they are giving you this much grief for the sensors, what is it going to be like in about three months when yu need a new transmitter?

Permalink Reply by HPNpilot on February 13, 2013 at 2:08pm

no....in fact I have to stop orders from autoshipping from Edgepark to avoid having too many supplies. (Because I usually get 2 weeks out of a sensor instead of 1). The autoship is set up for 4/month.

Permalink Reply by V on February 13, 2013 at 2:22pm

In January, I had to order my first sensors after the initial order and it took a while. I called and they told me that it's normal the first time of the year. They need re-approval by my insurrance (BCBS of NJ). It took around 10 buisness days. I had two extra sensors but technically I received my box exactly at the right moment when I was supposed to have none.

Permalink Reply by Laddie on February 13, 2013 at 2:42pm

I think that it's an issue with your insurance or maybe the prescription on file with Edgepark. I did have to order my Dexcom G4 sensors over the phone from Edgepark rather than by Internet ordering. I ordered a three month supply in the first week of February and had them less than a week later.

Permalink Reply by Seth on February 13, 2013 at 4:54pm

I would agree with this. I find it has always been an issue with insurance and not Edgepark when it comes to my Dex or Pods. Talk to someone in the Medical Device Department at Edgepark not just CS. Also contact your insurance and prepare for the run around. I find I need to be very proactive when it comes to my supplies. Know what your coverage is and talk to a supervisor and another supervisor! Good luck.

Permalink Reply by Helmut on February 13, 2013 at 3:16pm

My G4 shipment was due during my vacation. I called Cigna and got a vacation override. Edgepark then handled the order and a shipment directly from Dexcom arrived before I went on vacation.

Permalink Reply by SSD on February 14, 2013 at 11:06am

Like Brad, I just work directly with Dexcom. Filled out some easy paperwork regarding my insurance and I was/am totally taken care of. You may want to look into this. Dexcom will obviously work extremely hard to help you and you'll be dealing right with the manufacturer...just my .02 cents.

Permalink Reply by BarbraW on February 20, 2013 at 8:12am

Thanks for all the replies. I don't think I can work directly with Dexcom - my insurance requires me to purchase through Edgepark.

And it *is* Edgepark's fault. I finally called my insurance yesterday and they indeed said that they don't care when I order, they have no restrictions at all. In fact, I asked "so how many can I order at a time? Can I get a whole year's worth of supplies if I want?" and the lady couldn't really answer the question. She just said that she doesn't see anything as far as restrictions on when I could order or how many.

So... we'll see. I did talk to Dexcom and they are sending a spare sensor because I knocked one off, so I have enough to get me through. Edgepark STILL has not sent my sensors out despite assuring me they'd go out last Monday. Grrrrr....