Backlight of Dexcom not working
My Dexcom's backlight suddenly stopped working. I made sure all charged up, it was never near any water, .....
A problem at night and basically harder to see now.
I have contacted Dexcom by email and waiting to hear from Tech folks, but anyone here have any ideas of what's wrong? There's no compartment on the back that seems to allow me to do anything to fix it.
Thanks. (I'm sorry, I tried to find a previous discussion on this throughout this website, but had trouble searching for one, so hope I'm not making you all repeat yourselves.)
Replies to This Discussion
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Permalink Reply by Scott on -
This happened to my daughter Arden's once. If it is in warranty (one year unless it's been replaced previously, then it's one year from when you received the original) they will replace it. I'd call the 800# and get things moving. There isn't a fix.
Best,
Scott
www.ardensday.com
@ArdensDay -
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Permalink Reply by Jay on -
Call Tech Support. Usually a next day air swap out. If you have your old one by the door with tape, the delivery person will usually wait for your to pull new one out, shove in old one and slap on the return label.
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Permalink Reply by type3mom on -
I would recommend calling them. It is probably just broken. We've had 2 receivers die in about a year. They are not well built at all. Hopefully, it's under warranty so you don't have to buy a new one!
We had to buy a new one last week and it took a WEEK to get it! First the beep stopped working and then it just plain died.
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