I've been a DexCom CGMS user for about 2 1/2 years and always ordered my sensors directly from DexCom. I have BlueCross insurance and per DexCom, in mid-October BlueCross declared DexCom "out of network" and therefore I couldn't order from DexCom any more. DexCom forwarded my order, prescription, name, address, etc., to a distributor (their choice of distributor) who'd accept my insurance (and the cost of the sensors increased as a result). The distributor's warehouse is in New York; they were backlogged on orders and then the hurricane hit, which affected shipments (mine finally came from DexCom with a different company's name on the packing slip). The people at the distributor are nice, but have no access to tracking numbers, shipment dates, etc. It took 4 weeks to get a box of sensors. If you have BlueCross insurance, you may be in for a long wait for supplies, as well as increased costs.
Um... well then: Blue Cross can be very sure that my 5.1 A1C, no-complications, distance-running, Dexcom-using butt will never, ever be paying their premiums as a customer!
I'm sorry to hear this. Do you have any other insurer choices?
Oh no! We had a really bad supplier (Edgepark) for awhile. We were so frustrated with them that we called Dexcom to see if we had any alternatives. They told us of a second supplier that we could use. We are now with Diabetes Services Center and they are fantastic. Our insurance is with United Health Care, so I don't know if you can go through them, of course. Maybe you can find another supplier?
Endless billing errors and horrible customer service. Impersonal, non-caring employees and endless red tape.
This was my experience also. In addition, every time I had a problem with my 7+ Dexcom (wore one for less than a year before switching to Dexcom from Edgepark), Edgepark would take all of the information and then either call me back later with instructions to call Dexcom direct or they would try and conference me with Dexcom. In every case Edgepark provided only aggravation and headachs. I am glad some of you have had good experience, but my opinion is WATCH OUT.
Do you mean Diabetes Specialty Center (out of Utah). I used them and was very happy when I was under United. I'm blessed with a group Aetna PPO HRA now, but vouch for Diabetes Specialty Center based on my experience.
Thanks. DexCom sent all my info to Diabetes Specialty Center without consulting with me first. My first and only experience with DSC was not good. Needless to say, I am reluctant to ask DexCom for referrals now. I have learned of other suppliers through this blog, so I can check those with my insurance to find ones considered "in network".