Replies to This Discussion

Permalink Reply by Biomuse on November 12, 2012 at 8:34pm

Um... well then: Blue Cross can be very sure that my 5.1 A1C, no-complications, distance-running, Dexcom-using butt will never, ever be paying their premiums as a customer!

I'm sorry to hear this. Do you have any other insurer choices?

Permalink Reply by Kelleigh on November 12, 2012 at 8:44pm

I too have bluecross and pay about $50 per month for my sensors. I order from Diabetes Management and Supplies; they are based out of New Orleans. They are a great company and have excellent customer service. If interested, their number is 504-734-7165

Permalink Reply by Kelleigh on November 12, 2012 at 8:46pm

Also - they ship sensors out fast and always email you the tracking number. I usually get them within 10 days of placing my order.

Permalink Reply by Seth on November 12, 2012 at 9:15pm

Have you checked to see if Blue Cross covers Edgepark Medical. They are always very fast with my Dex and Pods.

Permalink Reply by type3mom on November 12, 2012 at 9:15pm

Oh no! We had a really bad supplier (Edgepark) for awhile. We were so frustrated with them that we called Dexcom to see if we had any alternatives. They told us of a second supplier that we could use. We are now with Diabetes Services Center and they are fantastic. Our insurance is with United Health Care, so I don't know if you can go through them, of course. Maybe you can find another supplier?

Permalink Reply by Seth on November 12, 2012 at 10:13pm

Wondering what issues you had with Edgepark?

Permalink Reply by type3mom on November 13, 2012 at 6:56am

Endless billing errors and horrible customer service. Impersonal, non-caring employees and endless red tape.

Permalink Reply by Jay on December 1, 2012 at 6:19pm

This was my experience also. In addition, every time I had a problem with my 7+ Dexcom (wore one for less than a year before switching to Dexcom from Edgepark), Edgepark would take all of the information and then either call me back later with instructions to call Dexcom direct or they would try and conference me with Dexcom. In every case Edgepark provided only aggravation and headachs. I am glad some of you have had good experience, but my opinion is WATCH OUT.

Permalink Reply by Laddie on November 13, 2012 at 11:21am

I've had very good service from Edgepark, so I guess as with everything else, YMMV. I've always gotten everything Dex from them and the service has been speedy and accurate. I'm getting my Gen4 upgrade directly from Dexcom because I was still in warranty and it is a cash purchase. But I'll be getting the new Gen4 sensors from Edgepark because they'll be covered by insurance.

Permalink Reply by TrueTheory on November 15, 2012 at 6:04pm

Do you mean Diabetes Specialty Center (out of Utah). I used them and was very happy when I was under United. I'm blessed with a group Aetna PPO HRA now, but vouch for Diabetes Specialty Center based on my experience.

Permalink Reply by TrueTheory on November 15, 2012 at 6:04pm

Permalink Reply by Lynn on November 30, 2012 at 9:55pm

Thanks. DexCom sent all my info to Diabetes Specialty Center without consulting with me first. My first and only experience with DSC was not good. Needless to say, I am reluctant to ask DexCom for referrals now. I have learned of other suppliers through this blog, so I can check those with my insurance to find ones considered "in network".

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