Replies to This Discussion

Permalink Reply by lisa c on May 31, 2011 at 7:37am

The dex does not read acurrately the first day or when it is tuckered out...2 weeks or so. Is that the issue?

If not, call your CDE or dex directly. Maybe its also adjusting to all the changes in her body. Seems to like stability to me. Good luck.

Permalink Reply by Alissa on May 31, 2011 at 7:42am

We are on day 6 of the sensor but it's been very accurate and her bg's have been more stable over the last four days than ever before (she was on NPH before the pump).

I called Dex and they were no help, just had me turn off the setting and turn it back on to make sure it can beep. I know it can beep...it's just not doing it!

Permalink Reply by Andrew Tumsuden on May 31, 2011 at 7:38am

Mine tends to do that sometimes too but also i may be working and i may not hear it because im concentrated on something else and just dont hear it or theres some louder noise blocking it out and then sometimes im at home and it just vibrates a few times and doesnt beep.

Permalink Reply by Natasha Bowlds on May 31, 2011 at 7:40am

We have had two dexcom receivers stop beeping (although they wouldn't really beep even when we tried changing the settings so I'm not sure it's the same issue.) We called Dexcom and they sent us replacements, so I would recommend giving them a call.

Permalink Reply by olu Oog on May 31, 2011 at 7:41am

That behavior is strange, You may need to call Dexcom right away 877 3392664

Permalink Reply by Alissa on May 31, 2011 at 7:43am

I'm thinking I will have to call them again today. I called before and they weren't any help, they just made sure it can beep by having me turn the setting to disable and back on again (so they could hear it over the phone).

Permalink Reply by Rebecca on May 31, 2011 at 8:41am

I'm pretty sure mine just vibrates the first warning and then beeps the second warning... while I realize that waiting for the second can be the loss of critical time I thought that was just how it was made. Am I wrong?

Permalink Reply by Alissa on May 31, 2011 at 3:11pm

I didn't realize it was a one warning and then a second..I thought it was a vibrate and beep at the same time (like it demos when you set the alert). After the responses I'm wondering if we're not waiting long enough for the second warning. Thanks!!!!

Permalink Reply by Korrie on May 31, 2011 at 1:03pm

Try setting her low alert at a different level (like a higher number), see if it does the same thing. Also set her fall rate to the 2mg/dl/min if you do not have it there, that alert may sound first then.
Isn't there a way to reset the Dex? Do I remember someone commenting about resetting it? I never have, but that may be a question for tech support.

Permalink Reply by Phil Lindner on May 31, 2011 at 2:40pm

I think you misunderstood the alert setting. It specifically states "Vibrate then Beep." What this means is the first time the alert goes off, it will vibrate. If you don't acknowledge the alert, the next time it will beep. Hope this helps.

Permalink Reply by Alissa on May 31, 2011 at 3:09pm

You might be onto something. I will check with my daughter to see if she's pushing a button when it vibrates before letting me know when she's going "low" and instruct her not to do so again and see if we then get beeps. I know it didn't beep the other night when she was sleeping but I happen to be awake and hear the vibration of Dex via the baby monitor! I wonder if I pushed a button before it had a chance to beep. So..it doesn't vibrate and beep a the same time. Do you know how long after the vibration alert it takes for the beeps to sound? Thanks!!!!

Permalink Reply by Andrew Tumsuden on May 31, 2011 at 3:45pm

not long from what ive seen usually between 3-5 minutes

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