Replies to This Discussion

Permalink Reply by David Vale on July 5, 2009 at 8:56pm

Boy have I been in that boat. This thing is killing me money wise. I noted in March that my Seven failed twice, the second time out of warranty. So I paid the $799 for the Seven Plus. The alarm is the huge improvement over the previous piercing shriek. It is more intuitive and calibrates quickly. That said, I was able to wear the sensor for two to three weeks on the first Seven and noted only a slight decrease in accuracy in the final week. Now, it is COMPLETELY inaccurate after the first week, often running hundreds of points off. How about hypoglycemia as it shows 165? It happened while I was driving and I frigging wrecked my car! How did that happen? Hey DexCom, explain why your CGM was showing 165 when the EMTs measured it in the field at 40? Yeah it was calibrated it just isn't accurate after the first week and it took destroying my new car and two days in the hospital to learn that lesson.

So now I have to spend even more to change out the sensors every week. Kaiser (Oregon) still refuses to cover it even though it is covered by other Kaiser locations. Then, last week, my Seven Plus just stopped working again! Some sort of internal battery error. They immediately FedEx'd me a replacement overnight and I got it the morning of July 3rd. And wouldn't you know. They sent me the original Seven. It does have the software upgrade, but still uses most of the original programming and air-horn alert siren that can't be deactivated or turned down unlike the new Plus which is much better. I called DexCom but they were closed for the holiday weekend. My grey/white Plus transmitter won't work with the original Seven receiver so I am screwed yet again by DexCom. I know it wasn't intentional but for what they charge for the equipment and sensors, they should do better.

Holiday activities and no CGM. Thanks DexCom. I have spent thousands of dollars, suffered through four CGM failures in 18 months, and yet I know I have to use this device to stay alive and DexCom has me by the manhood and I am REALLY frustrated and really broke. Yeah, I am sighing too.

Permalink Reply by Jim on July 7, 2009 at 6:53pm

I started the process of switching to the Medtronic integrated pump and CGMS today.

The customer service policy of charging the people who have given them the most money extra for the upgrade has turned me off to Dexcom.

Permalink Reply by Tony L on June 2, 2009 at 6:20pm

I hope to have mine soon. I have began the process with the rep. Just waiting for paperwork. Any advice, suggestions?

Permalink Reply by Brian Grant on June 2, 2009 at 7:06pm

If this is your first time with a cgm? Do not get frusterated your first time b/c it will take some getting use to. There will be data gaps and sometimes the receiver will be out of range for what seems like no reason. But it is all worth it in the end, i mean, the first session will probably not be the greatest b/c it will take some time to get use to it. I love the results and data that is collected over the seven days. The Seven plus was a huge improvement from the regular seven, like it was definently a 100x better. But yea let me know what other questions you have!

Permalink Reply by Abigail Collis on July 6, 2009 at 6:46am

Hello, I just started on the Dexcom and as a result I have the upgraded seven (seven plus) I don't know how the old one was set up so I can't really tell you if I like it better or not. I can tell you that I really do like the features of the arrows telling you if you are trending up and down, and how fast you are trending. Also I don't know if this was on the last one, but you can mark certain events to your blood sugars, such as exercise, how many carbs you've eaten, how much insulin you have given. So far I love it. I'm glad that you mentioned acetominaphen because I had an extremely high blood sugar and I didn't even think that I had just taken tylenol. Hope this helps!!

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