Dexcom 7+ Receiver - Reinitialize?
I've had the Dex for about a month now and it is truly awesome. Helping me adjust basals, knowing trends the works, etc. The only issue I've had so far is my receiver tends to "Re-initialize" once every 1.5-2 weeks. Essentially, it just reboots, but I don't lose any data and the sensor doesn't need to go through another 2 hour "get wet" period. I called DexCom and they said that this issue is not normal but they are aware of it as it has happened to only a "few" others.
So...I got the new receiver yesterday, opened it up and got it ready to go. But, I noticed that the OK button is not as resistive when you press down on it as my current receiver is. Maybe I'm just picky, but it felt pretty loose and I felt that after a month or two of usage the button wouldn't even work anymore. Plus I'm paying a pretty penny for this thing as I'm sure we all are...all in all it just seemed like shotty engineering or quality control. I'm on my third receiver in less than a month!
So I have two questions for you all...
1) Has your DexCom receiver randomly Re-initialized?
2) Have you had any issues with the buttons on your receiver?
Thanks for your help!
Replies to This Discussion
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Permalink Reply by Shannon on -
I had a problem on Sunday. My Dex receiver kept trying to "upload data to PC." It wasn't connected to a PC at the time, and it was in an endless loop of trying to upload the data and giving me a "data upload failed" message. I was thinking about calling DexCom, but the problem stopped.
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Permalink Reply by Lorraine on -
My son has been using the DexCom Seven Plus system for just about 2 months and we are on our third receiver. The first one just failed with no initializing messages. Caleb was just sitting there and "beeeep". The second one initialized a couple of times back to back and then failed - again nothing happened to the receiver, it just randomly did this. I haven't heard of too many other people having this problem. We are on day seven of our third receiver and have our fingers crossed.
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Permalink Reply by Terry O'Rourke on -
I started using the Dex 7+ on September 4. I've never seen the "reinitialization" that you describe and my buttons work crisply and are not loose.
If I received a receiver like you describe, I would call and attempt to return it. I can't imagine that Dexcom would give you any trouble over this. Since you've had the system for a few weeks you have a good idea at how often you push those buttons. I'm pushing the Dex buttons several times every hour.
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Permalink Reply by Rickst29 on
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My buttons are good, but mine executes the restart more often than yours does-- and it always has. Otherwise, it's been absolutely perfect, and IIRC, I've had it for about 6 months. So in my case, it's definitely NOT a problem which indicated that other problems would develop soon.
As you know, it's exactly as if you did the "shut-off" sequence for take-off or landing (or the preceding security scan) with commercial air travel. It *usually* happens when I've been pressing a sequence of buttons really fast, such as switching from 3-hour to 6-hour to one-hour and back to 3-hour with less than a second of time between steps. But it also does it completely untouched, without any button press at all.
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But, if your "OK" button feels a lot different than your red "C" button, Id ask for a new one. Just my opinion, of course. Compare it with the "C" button, because the "OK" button always feels different than the up/down buttons. They don't fit the pad of your thumb as well, and always seem more resistive.
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